Tag: Outsourcing

5 Ways in Which Nigeria can Alleviate the Global Tech Shortage

The global digital skills gap has hit an inflection point, where demand for IT talent is outpacing an already short supply. In 2020, 78% of global IT leaders have indicated that their organizations are suffering from a digital skills gap – a 145% increase since 2016. Almost US$11,5 trillion in cumulative GDP growth will be lost among 14 G20 countries. In a digital-first world, these are alarming statistics. Originally published by GBS WORLD

Evolving Trends in Legal Process Outsourcing Services

An industry that is reaching a point of maturity, Alternative Legal Services (ALS) plays an important and growing role in the global legal sector. According to the 2021 Thomson Reuters Institute Alternative Legal Service Providers Report, the global ALS market is valued at US$14 billion and is shifting from merely providing a cost-saving proposition to being a valuable partner for legal expertise and tech-enabled solutions for global law firms and corporates. Originally published by GBS WORLD

Secretary Antony J. Blinken at the Innovation Exhibition

Listen, it’s particularly a pleasure for me to be here this afternoon.  Two things really struck me when I was last in Nigeria a few years ago. One, was the incredibly vibrant civil society that we see in this country. I had an opportunity to talk to some of its leaders just a short while ago. But the other thing that really struck me the last time I was here was a remarkable spirit of innovation and entrepreneurship. This is something that I had some experience in seeing when I was here. I was really eager to come here. I wanted to in a sense, see where things are – both to see some of the incredible innovative work that’s been done, but also to try and understand what the environment is like for innovation and entrepreneurship. And how that can be made even better going forward.  Originally published by U.S. Mission Nigeria

Poised for Growth: Nigeria’s Burgeoning BPO and Customer Experience Industry

Nigeria is quickly emerging as an ideal location for the delivery of business processes. It provides customer experience and contact center outsourced services to the global and domestic markets. The country is noted for being Africa’s largest economy. It has a heavy reliance on natural resources, especially the export of oil. Therefore, there is a need to diversify the economy and capitalize on opportunities in the business process outsourcing (BPO) and customer experience (CX) industry. The size of the BPO/CX businesses is relatively small, most of which employ 51 to 100 call/contact center agents. This indicates the developing stages of Nigeria’s outsourcing and offshoring market. However, there are larger service providers with 800 to 1000 frontline, specialist, and back-office agents. Companies such as Outsource Global, which is, servicing markets such as Japan, the United States and the United Kingdom. Read More

Poised for Growth: Nigeria’s Burgeoning BPO and Customer Experience Industry

Nigeria is quickly emerging as an ideal location for the delivery of outsourced services to the global and domestic markets. Services such as business processes, customer experience and contact center. Noted for being Africa’s largest economy, the country has a heavy reliance on natural resources, especially the export of oil. Therefore, there is a need to diversify the economy and capitalize on opportunities in the business process outsourcing (BPO) and customer experience (CX) industry. Originally published by GBS WORLD

OUTSOURCE GLOBAL Celebrates 5TH anniversary, reiterates commitment to operational expansion and service excellence.

Africa’s Premier Outsourcing Growth Partner, Outsource Global recently celebrated 5 years of building strategic partnerships with companies worldwide, tremendous socio-economic impact and exponential growth. According to the National Bureau of Statistics 2020, about 21 million Nigerians are presently unemployed, inclusive of recent graduates, and Outsource Global is focused on empowering women and youth, mainly through the creation of jobs and harnessing their creative potentials. Today, Outsource Global has created over 1000 direct graduate jobs for customer care executives, sales, marketing, tech, accounting, legal practitioners and Healthcare professionals serving the global market. Most companies are now considering business process outsourcing as part of their business strategy, which helps them focus on their core competencies, ultimately leading to revenue growth. As a result, the global business process outsourcing (BPO) market size valued at USD 195.2 billion in 2017 is expected to reach USD 343.2 billion by 2025, growing at a CAGR of 7.4%. (Grand View Research) Within 5 years Outsource Global has become the clear market leader in Nigeria, with a dominant continental brand. We are experiencing a gradual shift from more established destinations like India and the Philippines as we advance boldly towards our vision of making Nigeria the premier outsourcing destination in the world. Speaking at the 5-year anniversary event, Founder and CEO of Outsource Global, Amal Hassan, remarked: “We have achieved the milestone of 5 years through the dedication of our employees, well supported by our partners, clients and customers creating a brand of authenticity with the goal to make Nigeria the Premier Outsourcing destination.” She further remarked that “Outsource Global goes beyond serving the clients in terms of customer service and telemarketing, to providing professional services and knowledge processes spanning legal, accounting, medical, software development and allied services. The company is focused on changing the business model from a traditional vendor-client relationship to partnerships where success is jointly determined by the impact we make on the client’s bottom line .” Outsource Global is fast growing Nigeria’s image internationally as the preferred outsourcing destination and ICT business hub by developing a globally competitive information technology-enabled services sector. The Group Chairman, Engr. Ahmadu Musa Kida acknowledged the impacts, a remarkable feat achieved by the company and Amal Hassan being the face of the company globally. In his speech, “Outsource Global is creating social impact across communities ……” Also speaking at the event, Group CEO of BlueTag Group, Uzo Eziukwu, expressed his optimism at the growth and impact of Outsource Global on employment, job creation and its relation to the indomitable spirit of the Group. The company at the award night recognized and appreciated employees for their commitment, loyalty, exceptional service and invaluable contribution to the growth of Africa’s premier outsourcing growth partner over the past years. As Outsource Global celebrates and enjoys this milestone, the company is laser-focused on building more partnerships with companies worldwide to positively impact the global business services and foster exponential growth. Amal Hassan revealed the next 5 years road map of Outsource Global which include establishing US operations in Delaware, opening near-shore international offices (including Spanish based offices) and increasing the employee base to five thousand.

The Road Map: Outsource Global’s 5 Years Timeline

In 2016, Outsource Global Technologies Limited began an ambitious journey. Jul 2018, Amal Hassan Founder/CEO Outsource Global was named among 16 women business leaders who made it to the 2018 Fortune-US Department of State Global Women’s Mentoring Partnership. Nov 2018, Outsource Global engages world leaders at the UN General Assembly on ways to expand employment opportunities for African Youth In 2018, Outsource Global positioned the company as a leading business and knowledge process outsourcing services provider in the region. Receiving the Innovative Contact Centre and BPO Operator of the Year at the prestigious 2018 Nigeria Technology Awards. In early 2019, Outsource Global expanded its geographic footprint to the UK. In an announcement by the company, following participation at the B2B Sales Innovation Expo in London. This expansion strengthened our footprint and reinforced the drive towards growing our global market presence. May 2019, Staff recognized as one of the Top 20 Employees in Nigeria. Over the years, Outsource Global has created a culture of togetherness and discipline and at the annual TAMS Summit, one of their employees was recognized as one of the top 20 employees in Nigeria for her commitment, dedication, productivity and dedication. Jul 2019, Outsource Global won Service Exporting Company of the Year. 2018 saw Outsource Global officially established as Nigeria’s premier business process outsourcing company. The previous year award only spurred the Company towards winning the Service Exporting Company of the Year Award. The award was presented during the Nigeria Exports Awards supported by the Ministry of Communications, Nigerian Communication Commission, and the National Information Technology Development Agency (NITDA) amongst others. Also in July 2019, The Company Extended BPO services to Japan. In the CEO’s statement “We embarked on a strategic expansion that not only allows us to serve the Japanese market, but an entry point for us to provide a full range of outsourced services to the Asian market.” November 2020 saw Outsource Global Extend its services to key players in Silicon Valley, USA. Since operations, the company has traditionally served mainstream clients in financial services, legal, social advocacy, consultancy and healthcare within the US and UK markets. Hence, Outsource took their partnerships a step further to have a working agreement with Business Reactors to introduce their services to key players in Silicon Valley. The year ended with Outsource Global partnering with Qwasar to Launch Software Development Department. Amal Hassan stated that “In one of the roughest years of the decade, we partnered with Qwasar, a global leader in tech talent training to launch a pilot 3-month training program for 10 young developers in full-stack development to Silicon Valley standards.” March 2021 saw Outsource Global Win 2021 Service Exporting Award, Outsource Global won the award for Outstanding Contribution to the Service Export Sector at the NPNEN Annual Non-Oil Export Conference, Exhibition and Awards 2021. Outsource Global only needed 5 years to build partnerships with companies worldwide to positively impact the global business services and foster exponential growth. The Company has created over 1000 direct graduate jobs, with over 50% being females, in an economy where the girl child needs significant support. Today, Outsource Global is the first ISO certified commercial delivery center in West Africa, and the first Nigerian international contact center serving the US, Africa, UK and Japan markets.

Outsource Global partners with FG to Launch Annual Fellowship Programme

The Nigerian Government in collaboration with the United Nations Development Programme and other private sector partners is set to launch a 20,000 yearly graduate job fellowship to be called the Nigeria Jubilee Fellows Programme, NJFP. Vice-President Yemi Osinbajo on Wednesday, attended the official announcement of the Nigerian Jubilee Fellows Programme (NJFP) at the Transcorp Hilton, Abuja. Speaking at the event, the Vice-President said “We are resolute in our determination to make the needed difference and rebuild the confidence of our young people in the ability of their government to rise up to the occasion and guarantee a future that is better and more prosperous than the past”. The event was also attended by the United Nations Development Programme’s (UNDP) Resident Representative in Nigeria, Mo Yahya and other distinguished guests including the Ambassador of the European Union to Nigeria and ECOWAS Ketil Karlsen, the CEO Outsource Global, Amal Hassan, CEO SecureID Limited, Kofo Akinkugbe among others. Also, speaking at the event, Amal Hassan expressed that “this is an excellent initiative that will go a long way in solving unemployment in Nigeria, our biggest asset base is our talented pool of youths. This will provide them with the opportunity, the structure, and the system to deliver; and they will deliver.’’ The project tagged, ‘Nigerian Jubilee Fellows Programme (NJFP)’ is in collaboration with UNDP, EU and private sector partners such as Dangote, Visa Nigeria, BUA, Lafarge Africa, Microsoft, Outsource Global, among others. The programme seeks to connect young Nigerians directly with industry leaders to kick start their careers and help them gain valuable skills for a lifetime. The job training fellowship, is an initiative championed by the Federal Government of Nigeria, with the technical lead of the United Nations Development Programme (UNDP) to mitigate the development impact of rising unemployment and underemployment rates in Nigeria.

Toast to an Invincible People

It is a testament to the resilience of the Nigerian Spirit and an innate grace to defy all the odds, a young lady from Kano State, Amal Hassan established Outsource Global, which is the first International Contact Centre and Business Process Outsourcing (BPO) Company in Nigeria, employing more than 850 people. Today, she has made Nigeria a global outsourcing destination. Each time they tell you that Nigerian youths are all fraudsters, tell them about Amal Hassan. Originally published by ThisDay

WOMEN IN BUSINESS: AMAL HASSAN

Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals in 2003. Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians especially women. Her passion to unlock Nigeria’s developmental potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. In 2013, she founded the Outsource Global, a contact centre business process outsourcing that now has offices in Abuja, Lagos, and Kaduna. Under her leadership, Outsource Global has emerged as the leading Nigerian contact centre provider, servicing the international market, turning the company into a truly global BPO giant, creating over 700 jobs and putting Nigeria on the global map for contact centre business process outsourcing. They have deep vertical expertise and unique understanding of the industry’s specific needs. They are known to put their clients at the heart of everything they do and deliver robust customer support solutions that span every segment of the customer value chain. As Africa’s leading global contact centre and business/knowledge process outsourcing provider, they are successfully making Africa and International KPO/BPO destination. They are the first IAOP compliant commercial call centre in West Africa, and the first Nigerian international call centre serving the UK and US markets. Hassan’s entrepreneurial prowess and business acumen continue to set her apart as a highly regarded business leader in Nigeria. Over the years, she has participated in local and international business missions and attended various professional and leadership courses, conferences and seminars both locally and abroad. Widely regarded as a role model for the girl-child and women especially in northern Nigeria, she has continued to mentor young leaders across her industry. She earned a Bachelor of Science degree in Business Administrations from Bayero University Kano, Nigeria and a Master degree in Business Administration from the same university. Amal is a partner in Bluetag, the holding company for Parkway Projects, HealthStation, Bluetag Technologies, Bluetag Synergy and Outsource Global. Amal is also an Alumna of Fortune-US Department of State Global Women Mentoring Programme, which links young female leaders to Fortune’s most powerful women. By Kemi Ajumobi Culled from https://businessday.ng/women-hub/article/women-in-business-amal-hassan/

Women in Business: Amal Hassan

Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals. In 2003, Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians especially women. Her passion to unlock Nigeria’s developmental potentials through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. She founded Outsource Global in 2013. The contact center business process outsourcing now has offices in Abuja, Lagos, and Kaduna. Under her leadership, Outsource Global has emerged as the leading Nigerian contact center provider. It services the international market, turning the company into a truly global BPO giant. Thereby, creating over 700 jobs and putting Nigeria on the global map for contact center business process outsourcing. Read more

Nigerian Outsource Powerhouse Partners with Qwasar, Launches Software Development Department at Silicon Valley Standards

Amal Hassan is the impressive and talented CEO at Outsource Global, an outsourcing company she founded in Nigeria specialising in customer service, legal service, back office support, IT support services, AI services, etc. Over the last four years, the company has grown to over 900 employees, serving clients in US, UK/ EU, Japan, and Africa. With high standards of professionalism, a strong belief in the Nigerian talent pool, and the confidence in delivering at international standards, Amal sought a training solution that would enable her to open a software development department within Outsource Global to serve the growing needs of her clients. A forward thinker and on-the-ball leader, Amal knows well that the force of her company is the talent she hires and maintains, thus talent was the problem she had to solve while maintaining her focus on Nigerian talent. (Amal with Kwame) Amal partnered with Qwasar Silicon Valley and launched a pilot 3-month training program for 10 young developers. She created a learn-to-earn program within Outsource Global, taking bootcamp graduates or local computer science graduates, and working with Qwasar Silicon Valley to train them in full stack development to Silicon Valley standards. Using innovative training methods, hands-on experience, and a science-backed system, Qwasar is a global leader in tech talent training and firmly believes that future tech talent won’t necessarily come out of the US. “The African tech ecosystem is growing and has enormous potential. We want to help thousands realise their potential, compete at an international level, and build the future tech applications and software not just for Africa, but for the world,” said Qwasar Silicon Valley co-founder Kwame Yamgnane. Amal, CEO of Outsource Global, said “Working with Qwasar, has allowed us to create a new service line for our company while creating additional employment for young talented developers in Nigeria. This has allowed us to make more impact in a region that is yearning to showcase its talent and its capabilities.  We will continue to work with Qwasar to train and upskill more developers and outsource the service of more developers to the international market. Qwasar is simply a blessing to Outsource Global, Nigeria and Africa.” Because the program is true skills-based learning and develops 21st-century skills required for good software developers, all 10 program graduates were successfully hired at Outsource Global. Client contracts were already lined up for the new department before they had even finished the program: such was the demand and reputation of Outsource Global. “Qwasar is simply the best program for creating top-end developers that has ever existed,” said Abudahud, one of the trainees-turned-developers at Outsource Global. “I have been fortunate to be one of the developers trained by Qwasar. Qwasar teaches in-demand coding skills through a blended learning approach dedicated to readying students for a career as a software developer. Most of the graduates of the program landed jobs as intermediate and senior-level developers.” (The team solving exercises and debugging code together) Qwasar has succeeded in bridging the gap between academics and industry by training skilled developers instilled with globally accepted best practices and technical ability in software development. Qwasar is a global leader in tech talent training and firmly believes that future tech talent won’t necessarily come out of the US. “The African tech ecosystem is growing and has enormous potential. We want to help thousands realise their potential, compete at an international level, and build the future tech applications and software not just for Africa, but for the world,” said Qwasar Silicon Valley co-founder Kwame Yamgnane “We are honoured to work with Amal and the team at Outsource Global. It’s really powerful to offer young Nigerians accessible training to improve themselves to a high technical level with such practical experience in the tech world. Truly this is a life changer and a game changer for youth, a creative and effective means of recruiting and building a talent pipeline, and a way to increase Nigeria’s competitiveness in the global digital economy. Their team is undoubtedly one of the leading teams of outsourced developers in the country.” concluded Yamgnane. Despite the current economic climate and challenges globally, Amal has launched another cohort of trainees as she grows her department throughout the year. For information about outsourced software development projects at Outsource Global, please contact them directly by email. Written by Jennifer Robertson Jennifer is one of the co-founders of Qwasar and is on a mission to make a difference via engaging education.

Amal Hassan: Founder & CEO, Outsource Global – A Techpreneur’s Story of Failing Forward in Business

About the podcast Amal Hassan is the Founder and CEO of Outsource Global. A leading business process outsourcing company based in Nigeria and serving countries in Africa, the United States, UK and Japan. Her passion to unlock Nigeria’s development potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of  technology-related businesses that succeed in developing talents and creating employment for young Nigerians. This article was originally published by Amazon.

African Business Stories

Amal Hassan: Founder & CEO, Outsource Global – A Techpreneur’s Story of Failing Forward in Business Amal Hassan is the Founder and CEO of Outsource Global. A leading business process outsourcing company based in Nigeria and serving countries in Africa, the United States, UK and Japan. Her passion to unlock Nigeria’s development potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of  technology-related businesses that succeed in developing talents and creating employment for young Nigerians. Originally published by Buzzsprout.

Our Mentorship Session With Amal Hassan

Who is Amal Hassan? Amal Hassan is a visionary tech entrepreneur and CEO of Outsource Global. Her primary goal is to make Nigeria the leading Business Process Outsourcing destination in the world. She started Outsource Global in 2016, which has since risen fast to become a global giant in the BPO Industry, achieving its 5-year plan within one year of commencing operations and with no sign of slowing down anytime soon. Originally published by The UNshack.

Breaking Boundaries With Outsource Global – Amal Hassan

Amal Hassan possesses a unique entrepreneurial prowess and business acumen. This continues to set her apart as a highly regarded emerging business leader in Nigeria. Over the years, she has participated in local and international business missions. Amal has attended various professional and leadership courses, conferences and seminars both locally and abroad. She is also an Alumna of Fortune-US Department of State Global Women’s Mentoring Programme which links young female leaders to Fortune‘s most powerful women. Originally published by Konnect Africa

NDESUMMIT: EXCLUSIVE INTERVIEW WITH RAGHAV PRASAD, DIVISION PRESIDENT FOR SUB-SAHARAN AFRICA, MASTERCARD ON LEVERAGING DIGITAL SOLUTIONS

At the Nigeria Digital Economy Summit (NDES), leading international and local investors, experts, and policy makers from across the world were present. They gathered to discuss vital issues under the theme “Leveraging Digital Economy for Trade & Investment.” The event took place at the Statehouse Banquet Hall, Abuja from the 14th to 15th of November 2019. This article was originally published by Ventures.