Tag: Outsource Global

Outsource Global Extends Services to Silicon Valley, to Work with Business Reactors

Coming on the heels of its recent expansion to the UK and Japan, Africa’s leading business process outsourcing company domiciled in Nigeria has announced its strategic working relationship with US-based information as a service firm, Business Reactor. “We have traditionally served mainstream clients in financial services, legal, social advocacy, consultancy and healthcare within the US and UK markets. But technological advancements across the world shows that the tech industry is underserved,” said Amal Hassan, the Founder and CEO of Outsource Global. “Where else do we show the viability of this cost-effective business model to tech founders, accelerators and venture capitalists than the home of tech innovation — Silicon Valley. We now have a working agreement with Business Reactors to introduce Outsource Global and its services to key players in Silicon Valley.” Business Process Outsourcing (BPO) is considered not only a simple cost-cutting mechanism but also a strategic initiative used to improve the quality of business processes while managing the bottom lines of a company. Such services are particularly important for tech innovators and global software companies that require acceleration partners to manage different operational processes to help deliver more efficient and lean growth while maximising operational expenses. “I am confident, with the company’s sharp focus and strong leadership skills, Outsource Global is poised for global domination,” Valeiry Galistky, CEO Business Reactors said. Speaking on the capacity of the organisation to handle the expected increase in client requests, Peter Oriabure, the Head of Infrastructure and Technology at Outsource Global said: “Keeping in view our strategic growth plan, and anticipating an increase in the number of clients that Outsource Global will serve over the next five years, we have established critical technological and infrastructural protocols to handle large client requests. We currently have about 800 remote teams working in three locations across Nigeria. We are able to increase that number to over 2,000 with 99.9 percent uptime.” Outsource Global is one of the biggest and leading Africa business and knowledge process outsourcing firms based in Nigeria, providing services such as data training, software development, back office outsourcing, remote sales development as well as market research services to businesses, NGOs and public sector clients across the world.

Outsource Global Extends its BPO Service to Japan

The Africa Business Process Outsourcing industry got another boost as the leading player in that space, Outsource Global, recently announced its expansion into Japan. Speaking from Japan at the recently concluded Japan IT Week, the Founder and CEO of Outsource Global Amal Hassan said “we are particularly excited about this strategic expansion. It not only allows us to serve the Japanese market, it is also an entry point for us to provide a full range of outsourced services to the Asian market. We are also thankful to ITC SheTrades for facilitating our participation at the Japan IT Week thereby giving us the platform to have these strategic conversations.” Asia is the world’s fastest growing economic region, with an estimated annual GDP growth of 5.7%. Within that region, Japan is the second best economy by GDP growth and third wealthiest in terms of GDP per capita. “With Japan being the 23rd wealthiest nation in the world, and home to global automobile giants we are confident of our capability to serve this new market. Our over 800 agents are spread across three locations in Nigeria and our facilities have the capacity to cater for over 2,000 remote teams who can work with organisations around the world” says Nusaibah Kofar-Naisa, the COO of Outsource Global. The company’s participation at the Japan IT Week was sponsored by SheTrades. SheTrades is an initiative of the International Trade Centre, has a mandate to connect three million women-owned businesses to international markets by 2021. The Japan IT Week is a B2B exhibition where the latest IT products and solutions gather in one place. Professionals in charge of system development and operation of social infrastructure, distribution, services and marketing attend the exhibition to implement new IT solutions and engage with optimal business partners. Outsource Global is one of the biggest and leading Africa business and knowledge process outsourcing firms based in Nigeria. Their recent expansion to Japan comes on the heels of the earlier announcement of their expansion to the UK where they will provide outsourced data training, software development, telesales and marketing as well as remote professional services to leading organisations across the world.

Much Ado About Business Process Outsourcing

The term ‘Outsourcing’ is not a new concept. The rationale behind it stems from the fact that if an external service provider can perform a business function faster and at a reduced cost than your organisation, then the strategic thing to do will be to outsource those functions unless they are core to the business. So sourcing out business processes already existed before now but, it was without the interconnected business networks that cut across two or more countries. The business processes that were outsourced in the past were limited to an organisation’s supply chain, which often involves the production and distribution of goods and services. In today’s contemporary business world, business and technology have become intertwined, such that companies are beginning to transfer non-core, yet critical business processes to a specialised and efficient third-party company in a different country. In some cases, organisations are outsourcing their entire back-office operations like human resources, technical support, customer service, finance etc. to control cost, compete effectively and extend their reach into new markets. Technological developments and networking in industries have therefore facilitated the outsourcing of products and services beyond national boundaries. In the context of this new normal, the BPO industry is said to have undergone a revolution. It has become an important new force in the global economy. Organisations are increasingly relying on offshore BPO providers for myriad of operations. In fact, having an off-shore team who apply their advanced degrees and technical skills in specialised areas is now the norm. Companies that outsource these core business functions to these agencies, thereby have access to new technology, intellectual and other material resources that would strategically position them for global competitiveness. The BPO revolution is upon us! The industry has grown and will continue to grow exponentially. Presently, two-thirds of companies worldwide already outsource at least one business process to third-party firms. This growing number of contracts focusing on BPO service delivery clearly demonstrates a belief in its value and the impact on the companies that outsource as well as the individuals who welcome the prospect to work with foreign businesses in their country. Outsource Global is an example of a truly global business outsourcing company, serving markets in the US, UK, Japan and Nigeria. Its 2000+ staff capacity facility in Nigeria is fully equipped with the latest technology to ensure that partner clients enjoy optimal service delivery.

Increase Productivity and Efficiency with Business Process Outsourcing

In today’s competitive world, successful businesses are often resourceful ones that apply innovative processes to significantly lower overhead costs without sacrificing quality and productivity levels. In fact, utmost importance is given to profitability at every level, and if any necessary business processes are non-core, then the alternative would be to outsource those functions for better productivity. Today, Business Process Outsourcing (BPO) is considered not only a simple cost-cutting mechanism but also a strategic initiative used to improve the quality of business processes while managing the bottom lines of a company. Outsourcing describes an arrangement whereby a company provides services for another company. This concept is not new, but it has evolved in recent times. The perception about outsourcing has gone beyond engaging a particular company for a specific operation (e.g. hiring security firms for superior security services and advice) to delegating or subcontracting non-core business processes to third-party agencies. If a business is then able to focus exclusively on its core business activities, costs will be reduced, overall efficiency improved and quality service rendered to its clients. The BPO industry is developing rapidly, indicating the increasing demands of organisations who must balance cost, productivity, and performance. It is, therefore, becoming inevitable for businesses to outsource some of its important services to not only achieve its business outcomes quickly but also to increase profitability per business process. BPO services that can be offloaded to be performed and managed by other agencies include market research, software development, accounting, human resource management, estate management, specialist support, etc. With an established local and global footprint in Nigeria, United Kingdom (UK), United States of America (USA) and Japan, Outsource Global is strategically positioned to cater to the needs of companies both in the developed and growing economies. The company offers BPO services such as data mining and training, image tagging, software development, remote sales development, market research, and back office outsourcing. Outsource Global currently serves clients in social advocacy, social networking, engineering and information technology, banks and public sector organizations.

Outsource Global at the Japan IT Exhbition Week

The Japan IT week kicked off today at the Tokyo Big Sight, Japan. It is one of the largest Information Technology show bringing together over 1,180 exhibitors and 70,000 solutions seeking IT professionals. Productive business discussions on sales, orders, and consultation are held between exhibitors and visitors. The week also contributes to the business expansion of all attendees. From the opening ceremony to exhibits and special events, Day 1 set the tone for what is sure to be an exciting week. Photos: To learn more about Outsource Global, visit www.outsourceglobal.com

International Women’s Day 2019: CELEBRATING WOMEN AT OUTSOURCE GLOBAL

Today is International Women’s Day and we are pleased to celebrate it with all of the amazing women in the world. We know so much more needs to be done to ensure women can be fairly represented at work, and we are dedicated to doing everything we can to build a gender-balanced workforce. At Outsource Global, we promote the principles of Diversity, Equality, and Inclusion across our workforce valuing different perspectives, depth of experience and the strength and potential of individual teams. Gender equality is more than a ‘nice to have’ Time and time again, we hear that companies must do more to address this gap, and find concrete ways to welcome these ‘missing’ women. But it’s not just about making the figures look good to the outside world, ensuring a balanced male and female workforce can bring a financial boost to companies — studies have found that for every 10 percent increase in gender equity, there is a 1–2% increase in revenue. How are we bettering our own balance? At Outsource Global, we recognize the importance of gender equality and employ males and females in all roles. Women constitute 60 percent of our workforce and are represented in top management roles. That’s why we are supporting International Women’s Day and this year’s campaign theme, #BalanceForBetter. To make this happen, everyone has a part to play — all the time, everywhere. We’re proud to showcase our amazing women who create new and inspiring possibilities every day. We are Outsource Global, and every day is International Women’s Day! Regards, Amal Hassan, CEO Outsource Global. #InternationalWomensDay2019 #IWD2019 #BalanceforBetter

OUTSOURCE GLOBAL WINS AWARD FOR INNOVATIVE CONTACT CENTRE AND BPO OPERATOR OF THE YEAR

Leading Business and Knowledge Process Outsourcing services provider, Outsource Global, was named the Innovative Contact Centre and BPO Operator of the Year at the prestigious 2018 Nigeria Technology Awards held in Lagos. Nigeria Technology Awards (NiTA) is an award organized to recognize, celebrate and reward Technology entrepreneurs, innovators, academics, inventors, and policy makers (Government) in Nigeria. The award, as projected by the organisers, is aimed at building a large scale and internationally recognized Technology Awards in Nigeria. By rewarding professional expertise in the technology space the organisers have, in many ways, helped to build a culture that will in return promote innovation, healthy competition, and improve service delivery. Outsource Global’s Chief Executive Officer, Amal Hassan, who received the award on behalf of the company said, “Outsource Global is honoured to receive this award; and in a special way would like to thank our clients, partners and other stakeholders for supporting us throughout the journey. The award is a great step to further enhance Outsource Global’s brand perception and positioning as a leading business and knowledge process outsourcing services provider in the region.” Today, Outsource Global’s clients span the full range of industry leading and performance-driven brands around the world.

Outsource Global engages world leaders at the UN General Assembly on ways to expand employment opportunities for African Youth

The Chief Executive Officer of Outsource Global, Amal Hassan, recently met with world leaders at the just concluded United Nations General Assembly to present bold new ideas for job creation for African youth. Amal, a leading Nigerian technopreneur, who is passionate about fostering economic development through creating growth-enabled career paths for knowledgeable African youths through Global Business Process Outsourcing (BPO), recently discussed with world leaders on ‘How to deliver a new approach that raises ambition and meets the scale and complexity of the challenge’. She shared practical knowledge and innovative ways of solving the unemployment challenges in Africa. Amal’s presentation, made at a workshop, during the 2018 UNGA, co-hosted by Theresa May (Prime Minister of the United Kingdom) and Justin Trudeau (Prime Minister of Canada), had other world leaders and international actors such as Shinzo Abe (Prime Minister of Japan), Uhuru Kenyatta (President of the Republic of Kenya), Paul Kagame (President of the Republic of Rwanda), Nana Addo Dankwa Akufo-Addo (President of Ghana). Others include: Antonio Guterres (Secretary-General of the United Nations (UN), Amina J. Mohammed (Deputy Secretary-General of the UN), Bill Gates (co-chair of the Bill and Melinda Gates Foundation), Kristalina Georgieva (CEO of the World Bank), in attendance among many others. Her presentation brought to the fore, practical approaches to dealing with the African dilemma: “Job creation for youths is a major problem in most developing countries. Between now and 2035, Africans will have to create 18 million new jobs every year to keep pace with the rapidly growing population. The reason is not far-fetched from the fact that, the problem of unemployment is more complex in Africa than other parts of the world” As a promoter of youth empowerment, she illustrated how she has created employment opportunities for over 700 youths, and women in particular across major cities in Nigeria within 1-year using the instrumentality of global business process outsourcing, adding: “We are partnering with global investors and leaders to increase access to economic opportunities, create lasting jobs that will reduce the rate of unemployed youths in Nigeria, and bring about sustainable development growth across Africa.” Her presentation which met with a standing ovation has since generated much interest, commitment and focus around ameliorating the African unemployment issue leveraging BPO. This is now generating interest in partnering with Outsource Global in delivering private sector-led initiatives that can meet the scale of the challenge while creating truly win-win Economic relations between African and 1st world Nations. With this in view, it can be safely stated that African youth stand to benefit from these new ideas around employment and career growth potentials within the BPO sector. It however remains to be seen how readily the African Governments transmute some of the ideas espoused into policy frameworks that support the employment, economic exchanges and investment opportunities discussed.

Staff development is the key to achieving organizational goal

Beyond business and knowledge process outsourcing, staff training and development gives us a competitive edge. According to David Ogilvy, training should not be confined to trainees. It should be a continuous process and should include the entire professional staff of the agency. The more our people learn, the more useful they can be to our clients. Every organization has goals to achieve and they make effort to accomplish these goals effectively. A common goal that we find in most service-based companies is the provision of an effective on-the-job training to up-skill the staff. The best approach to meet the training goal is to establish a direct connection between business goals and training. Outsource Global is well on its way to making Nigeria the premier outsourcing destination –empowering women and youth for a better tomorrow. We believe that staff development is very important and offer our staff substantial training opportunities to develop on the job. At Outsource Global, employee training is fun and effective. Here are a few testimonials from our staff training: The training was educative. We got to learn new things about the job and how to improve in some areas. It was quite an interesting session and I enjoyed every aspect of it.Mary Anwana, Legal Associates Supervisor The Attorneys from US got the learning message across by breaking everything down into simplified sections. The experience was enlightening!Keran Danjan, Legal Associate Working with these professionals was fun and highly interactive. It was an amazing experience which has put us on the path to becoming better legal associates.Emma-Obi Gozie, Legal Associate

Amal Named among Emerging Leaders of U.S. Global Women’s Mentoring Partnership

Amal Hassan has been named among emerging leaders named in the 2018 Fortune-US Department of State Global Women’s Mentoring Partnership. She is a Nigerian technopreneur and Chief Executive Officer of Outsource Global. Amal had multiple sessions at Y&R a global leading branding and communications powerhouse. Amal focused on developing critical leadership, professional and business skills during her mentorship with Shelly Diamond. Originally published by TheGuardian

AMAL HASSAN NAMED AMONG EMERGING LEADERS BY FORTUNE

According to USAID, “When women do better, countries do better, communities do better, and families do better.” This is why Amal Hassan, a Nigerian technopreneur and Chief Executive Officer of Outsource Global was one of 16 women business leaders who made it to the 2018 Fortune-US Department of State Global Women’s Mentoring Partnership. The Fortune-US Department of State Global Women’s Mentoring Partnership is a public-private partnership between Fortune Most Powerful Women, the U.S. Department of State and Vital Voices Global Partnership. This year’s mentoring partnership featured emerging-leader mentees from 13 countries. These include Bosnia and Herzegovina, Egypt, Guatemala, India, Indonesia, Palestinian Territories, Kenya, Macedonia, Mongolia, Nigeria, South Africa, Tunisia, and Vietnam. The programme also had in attendance over 300 alumnae who have worked with mentors from America’s most prestigious companies, such as Goldman Sachs, Johnson & Johnson, IBM, and Accenture. Amal Hassan and other mentees engaged in skills training, panel discussions, networking events, and mentorships with executives from the Fortune Most Powerful Women community. During her mentorship with Shelly Diamond, the Chief Client officer of Young and Rubicom (Y&R), Amal focused on developing critical leadership, professional and business skills. Y&R, Wunderman, VML, Sparkplug companies and WPP fellows also offered their time, helping her with brand building, social media strategies, channel planning, web strategy and personal leadership skills. In addition to meeting with practice leads throughout the company, a core team held a strategic planning session to help Amal articulate her unique vision and mission. Amal Hassan has earned an unprecedented amount of recognition over the years for her remarkable business success and commitment to promoting youth and women empowerment. Her company, Outsource Global, employs more than 1,500 women and 700 youths as call centre agents, legal practitioners and medical professionals. Having its world-class facilities in Abuja, Lagos, and Kaduna. This article appeared on BusinessDay Newspaper for 18th July, 2018 on page 36

BREAKING STEREOTYPES: THE AMAL HASSAN STORY

Amal Hassan wanted to be a medical doctor so she applied to the university to study medicine. However, the university admitted her to study business administration. She was encouraged by her mother to study the given course or end up in early marriage which was the norm in Northern Nigeria during her time. After obtaining her degree, she enrolled in a program to study basic computer skills and Microsoft Certified Systems Engineering in Lagos. Upon her return from Lagos to Kano, Amal started the first organized IT training center in Kano. Its primary objective was to enable women to acquire IT skills and broaden their job prospects. By 2005, the center had trained over 3,000 women and youths. However, the bane for youths and women trained at the center was getting employed since they had their first degree in different fields. In a bid to solve this unemployment problem, Amal started a company that provides financial software management solutions to banks thus providing employment for some of her graduates. Observing the poor record keeping in the public hospitals her family uses, she started another company that provides healthcare automation systems for public hospitals. Today her company provide services for six public hospitals. Amal Hassan took her dream a step further delving into knowledge and business process outsourcing for organizations within various sectors of the Nigerian economy led to the establishment of Outsource Global formerly known as Outsource Group in Abuja. It provides call center services to companies and organizations who want to outsource their customer care. The Abuja call center for example services the Nigerian Communications Commission among other clients. During a visit by U.S. Ambassador to Nigeria Stuart Symington, Amal revealed that the call center also serves clients in the United States of America. While touring the company with the United States Ambassador, Amal said that the center in Abuja has outsourced the 170 seats it has. They plan to provide 1,000 seats by the end of 2017 including expanding to Lagos and Kaduna. This will mean employment for about 4,000 people since they will run in three shifts. Ambassador Symington was impressed with the company and what they have achieved over the years. He said it was important because it was addressing one of Nigeria’s most important issues- employment. He suggested that Amal network with other women especially those who face the cultural and gender issues she encountered. In all, Amal is an inspiring example of what women can achieve despite the obstacles. Coming from a conservative Fulani Muslim background, she has become a successful entrepreneur in her chosen field. (This article first appeared on the official blog of the United States of America Embassy Nigeria)