Leading Ladies Podcast with Marianne Rutz
Amal Hassan shared her experiences with Marianne Rutz on the first Interview session of the Leading Ladies series by The Operational Excellence Show Podcast. Marianne talked about the stereotype of Nigeria in the news and how it affected her perception. She also expressed her surprise about finding out about Contact Centres in Nigeria. She posted on her LinkedIn page; “…when I met Amal Hassan, Founder and CEO as #oursourceglobal I was intrigued, to say the least…Our conversation about her journey, her Why in business, her drive and her experience is amazing! Ok — I’m bias — I accept this — but I say it anyway!” Amal spoke extensively about the challenges she faced before establishing Outsource Global Technologies and one of her motivation is to change and impact lives. 🎧 Check out the full interview: ow.ly/kWTN50D7gCn# #contactcentre #customerexperience #leadingladies
El-Rufai inaugurates the Kaduna Investment agency, with Emir of Kano Muhammadu Sanusi II as Vice Chairman
The Governor of Kaduna State, Nasir El-Rufai has officially inaugurated the Board of Kaduna Investment Promotion Agency (KADIPA), on Thursday 4th of March 2021. The Governor has charged the agency to amplify its effort in making Kaduna State the topmost investment destination in Nigeria, by improving its Ease of Doing Business ranking. Speaking at the inauguration the Governor welcomed all the Board Members and sent out a special welcome to the Emir of Kano & former Governor of the Central Bank of Nigeria, Muhammadu Sanusi II to the board as Vice-Chairman, he thanked him for accepting to serve the people of Kaduna State. The Governor highlighted the importance of KADIPA, and how its success has increased investment in the state, helping since 2015 to attract over $2.1bn in actual and pledged investments. Governor El-Rufai also mentioned that Kaduna State will not only be competing with other states in Nigeria but will also compete against all emerging markets, so he urged the agency to put in maximum effort to drive business to Kaduna State. In 2018, the World Bank had rated Kaduna state as the best sub-national in its Ease of Doing Business ranking and in 2020, the Nigerian Investment Promotion Commission (NIPC) also ranked the state as the first in the quantum of foreign direct investment attracted within the first six months of the year. Also speaking, the former Governor of the Central Bank of Nigeria, promised to contribute his best to uplifting KADIPA. As a renowned economist, he has given assurance to give necessary input to the overall policy of Kaduna State. Amal Hassan the Founder and CEO of Outsource Global thanked the Governor and KADIPA for being selected as a key board member. She has promised to dedicate her time and effort towards achieving the goals set out by the Agency. Amal is big on changing the Nigerian Narrative, she believes Nigerian biggest asset is its people, so much so that Outsource Global has been able to create over 1000 jobs since its inception, serving the Africa, US, UK and Japan markets. As a Business Process Outsourcing Company (BPO) Outsource Global has capitalized on the skillset of the Nigerian people, with the country producing more than a million graduates yearly. Outsource Global has single-handedly put Nigeria on the Map as the next Premier Outsourcing destination.
WOMEN IN BUSINESS: AMAL HASSAN
Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals in 2003. Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians especially women. Her passion to unlock Nigeria’s developmental potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. In 2013, she founded the Outsource Global, a contact centre business process outsourcing that now has offices in Abuja, Lagos, and Kaduna. Under her leadership, Outsource Global has emerged as the leading Nigerian contact centre provider, servicing the international market, turning the company into a truly global BPO giant, creating over 700 jobs and putting Nigeria on the global map for contact centre business process outsourcing. They have deep vertical expertise and unique understanding of the industry’s specific needs. They are known to put their clients at the heart of everything they do and deliver robust customer support solutions that span every segment of the customer value chain. As Africa’s leading global contact centre and business/knowledge process outsourcing provider, they are successfully making Africa and International KPO/BPO destination. They are the first IAOP compliant commercial call centre in West Africa, and the first Nigerian international call centre serving the UK and US markets. Hassan’s entrepreneurial prowess and business acumen continue to set her apart as a highly regarded business leader in Nigeria. Over the years, she has participated in local and international business missions and attended various professional and leadership courses, conferences and seminars both locally and abroad. Widely regarded as a role model for the girl-child and women especially in northern Nigeria, she has continued to mentor young leaders across her industry. She earned a Bachelor of Science degree in Business Administrations from Bayero University Kano, Nigeria and a Master degree in Business Administration from the same university. Amal is a partner in Bluetag, the holding company for Parkway Projects, HealthStation, Bluetag Technologies, Bluetag Synergy and Outsource Global. Amal is also an Alumna of Fortune-US Department of State Global Women Mentoring Programme, which links young female leaders to Fortune’s most powerful women. By Kemi Ajumobi Culled from https://businessday.ng/women-hub/article/women-in-business-amal-hassan/
Women in Business: Amal Hassan
Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals. In 2003, Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians especially women. Her passion to unlock Nigeria’s developmental potentials through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. She founded Outsource Global in 2013. The contact center business process outsourcing now has offices in Abuja, Lagos, and Kaduna. Under her leadership, Outsource Global has emerged as the leading Nigerian contact center provider. It services the international market, turning the company into a truly global BPO giant. Thereby, creating over 700 jobs and putting Nigeria on the global map for contact center business process outsourcing. Read more
OUTSOURCE GLOBAL CEO /FOUNDER, AMAL HASSAN, JOINS PANEL AT THE VIRTUAL LUNCH OF THE NIGERIA COUNTRY PRIVATE SECTOR DIAGNOSTIC
Nigeria, Africa’s largest market, is rich in natural and human resources. Yet, the country faces challenges which have hindered it from leveraging opportunities to achieve sustained economic growth and shared prosperity for its people. Our CEO and Founder, Amal Hassan joined other panellists, Dr. Adesola Adeduntan, CEO, FirstBank Nigeria; Kola Masha, Founder/Managing Director, Babban Gona; and Obi Ozor, co- Founder/CEO, Kobo360 to discuss the theme ‘Looking beyond COVID-19: Opportunities on the Horizon, Leadership in Focus.’ at the virtual launch of the Nigeria Country Private Sector Diagnostic. The opening remark was made by the Honorable Minister of Finance, Budget and National Planning, Dr. Zainab Shamsuna Ahmed, and IFC’s VP for Economics and Private Sector Development, Hans Peter Lankes while the panel was moderated by Eme Essien Lore, Country Manager for the International Finance Corporation’s (IFC) Nigeria. The panellists addressed a series of questions about Nigeria’s private sector, including how their organizations responded to the COVID situation, challenges holding back Nigeria’s private sector, challenges deepened by the COVID-19 pandemic as well as leadership challenges during the pandemic. As competition becomes more intense in the global space, investors or partners tend to depend more on a country’s reputation than on its actual attributes in making business and investment decisions. Amal noted that Outsource Global has proven to her international clients and partners, she can deliver even during the global pandemic. “We launched financial operations, Artificial Intelligence (AI), among other processes which were not in place pre-COVID era and constantly exceeded our clients’ expectations. Amal said, Outsource Global success during COVID-19 pandemic has given her reassurances that Nigeria is the leading Outsourcing destination.” Responding to the question about leadership challenges she faced during the COVID-19 pandemic, Amal noted employees safety, implementing a remote work structure to keep serving her local and international clients, and building trust and efficiency were the challenges faced during the period. She also highlighted the need to increase Nigeria’s market share in the business and knowledge process outsourcing space. Eme Essien Lore, IFC Country Manager for Nigeria, said, “Nigeria’s private sector is among the largest in Africa and plays a critical role in providing goods, services, and quality jobs to the country’s growing population. Addressing the challenges holding back Nigeria’s private sector — challenges deepened by the COVID-19 pandemic — will be critical to the country’s goal of lifting 100 million Nigerians out of poverty by 2030. Through the CPSD, IFC, and the World Bank have identifiedpolicy actions and interventions that can help unlock investment and jobs.” Kelvin Njirai, Regional Director Southern Africa & Nigeria, IFC surmised by identifying four key points from the conversation with the Panelists, they include; Agility, collaboration, Learning and branding as pertinent factors in launching the Nigerian Country Private Sector Diagnostic. IFC and the World Bank have also published a COVID-19 Rapid Assessment alongside the Nigeria CPSD. The rapid assessment provides insights for stakeholders on accelerating Nigeria’s recovery from the impact of the pandemic.
Nigerian Outsource Powerhouse Partners with Qwasar, Launches Software Development Department at Silicon Valley Standards
Amal Hassan is the impressive and talented CEO at Outsource Global, an outsourcing company she founded in Nigeria specialising in customer service, legal service, back office support, IT support services, AI services, etc. Over the last four years, the company has grown to over 900 employees, serving clients in US, UK/ EU, Japan, and Africa. With high standards of professionalism, a strong belief in the Nigerian talent pool, and the confidence in delivering at international standards, Amal sought a training solution that would enable her to open a software development department within Outsource Global to serve the growing needs of her clients. A forward thinker and on-the-ball leader, Amal knows well that the force of her company is the talent she hires and maintains, thus talent was the problem she had to solve while maintaining her focus on Nigerian talent. (Amal with Kwame) Amal partnered with Qwasar Silicon Valley and launched a pilot 3-month training program for 10 young developers. She created a learn-to-earn program within Outsource Global, taking bootcamp graduates or local computer science graduates, and working with Qwasar Silicon Valley to train them in full stack development to Silicon Valley standards. Using innovative training methods, hands-on experience, and a science-backed system, Qwasar is a global leader in tech talent training and firmly believes that future tech talent won’t necessarily come out of the US. “The African tech ecosystem is growing and has enormous potential. We want to help thousands realise their potential, compete at an international level, and build the future tech applications and software not just for Africa, but for the world,” said Qwasar Silicon Valley co-founder Kwame Yamgnane. Amal, CEO of Outsource Global, said “Working with Qwasar, has allowed us to create a new service line for our company while creating additional employment for young talented developers in Nigeria. This has allowed us to make more impact in a region that is yearning to showcase its talent and its capabilities. We will continue to work with Qwasar to train and upskill more developers and outsource the service of more developers to the international market. Qwasar is simply a blessing to Outsource Global, Nigeria and Africa.” Because the program is true skills-based learning and develops 21st-century skills required for good software developers, all 10 program graduates were successfully hired at Outsource Global. Client contracts were already lined up for the new department before they had even finished the program: such was the demand and reputation of Outsource Global. “Qwasar is simply the best program for creating top-end developers that has ever existed,” said Abudahud, one of the trainees-turned-developers at Outsource Global. “I have been fortunate to be one of the developers trained by Qwasar. Qwasar teaches in-demand coding skills through a blended learning approach dedicated to readying students for a career as a software developer. Most of the graduates of the program landed jobs as intermediate and senior-level developers.” (The team solving exercises and debugging code together) Qwasar has succeeded in bridging the gap between academics and industry by training skilled developers instilled with globally accepted best practices and technical ability in software development. Qwasar is a global leader in tech talent training and firmly believes that future tech talent won’t necessarily come out of the US. “The African tech ecosystem is growing and has enormous potential. We want to help thousands realise their potential, compete at an international level, and build the future tech applications and software not just for Africa, but for the world,” said Qwasar Silicon Valley co-founder Kwame Yamgnane “We are honoured to work with Amal and the team at Outsource Global. It’s really powerful to offer young Nigerians accessible training to improve themselves to a high technical level with such practical experience in the tech world. Truly this is a life changer and a game changer for youth, a creative and effective means of recruiting and building a talent pipeline, and a way to increase Nigeria’s competitiveness in the global digital economy. Their team is undoubtedly one of the leading teams of outsourced developers in the country.” concluded Yamgnane. Despite the current economic climate and challenges globally, Amal has launched another cohort of trainees as she grows her department throughout the year. For information about outsourced software development projects at Outsource Global, please contact them directly by email. Written by Jennifer Robertson Jennifer is one of the co-founders of Qwasar and is on a mission to make a difference via engaging education.
Amal Hassan: Founder & CEO, Outsource Global – A Techpreneur’s Story of Failing Forward in Business
About the podcast Amal Hassan is the Founder and CEO of Outsource Global. A leading business process outsourcing company based in Nigeria and serving countries in Africa, the United States, UK and Japan. Her passion to unlock Nigeria’s development potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. This article was originally published by Amazon.
African Business Stories
Amal Hassan: Founder & CEO, Outsource Global – A Techpreneur’s Story of Failing Forward in Business Amal Hassan is the Founder and CEO of Outsource Global. A leading business process outsourcing company based in Nigeria and serving countries in Africa, the United States, UK and Japan. Her passion to unlock Nigeria’s development potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. Originally published by Buzzsprout.
Our Mentorship Session With Amal Hassan
Who is Amal Hassan? Amal Hassan is a visionary tech entrepreneur and CEO of Outsource Global. Her primary goal is to make Nigeria the leading Business Process Outsourcing destination in the world. She started Outsource Global in 2016, which has since risen fast to become a global giant in the BPO Industry, achieving its 5-year plan within one year of commencing operations and with no sign of slowing down anytime soon. Originally published by The UNshack.
OUTSOURCE GLOBAL CEO AND FOUNDER SET TO ATTEND VC-BOOTCAMP, SILICON VALLEY
Outsource Global CEO/Founder, Amal Hassan is set to attend the 2020 VC-Bootcamp scheduled to hold next week at the Silicon Valley. Themed “Bridging African and American Innovation Ecosystems,” Amal Hassan will focus on how Outsource Global helps organizations achieve efficient and lean growth whilst reducing operational cost and time. This year’s boot camp will be attended by Stanford LEAD participants and alumni, along with the brightest minds from promising tech start-ups. It also boasts of a well-planned program featuring a pitch competition with Outsource CEO/Founder, Amal Hassan, as one of the judges and a perfect environment for networking opportunities. Passionate about unlocking Nigeria’s developmental potentials through technology-driven innovation and value addition, Amal has built, capitalized and restructured a series of technology-related businesses that have succeeded in developing talents and creating employment for young Nigerians. About VC Bootcamp The VC-BootCamp helps leaders and executives turn good ideas into great businesses. This LEADers-centric event is hosted at Stanford GSB every year in March. What Will Happen During The VC Boot Camp? Meet and greet with influential executive LEADers. Understand Africa’s various innovation ecosystems. How governments and investors can build bridges between American and African ecosystems. What are the favourable African Markets? The impact of AI and FinTech on Africa innovation. Customer acquisition in Africa: how to? The role of large African corporations in attracting foreign investment on the continent. Find Amal Hassan: Twitter: @Amal_Outsource LinkedIn: Amal Hassan Outsource Global: www.outsourceglobal.com
HUMANS OF OUTSOURCE GLOBAL
What Happened When The Team Came Together at Sunshine Park There is something truly magical about having fun challenges and some bonding activities with team members outside of the office. At Outsource Global, aside from embracing the individual factors that make every employee unique, we believe team bonding activities create a more inclusive environment. “The strength of the team is each member. The strength of each member is the team.” — Phil Jackson From teams formulating and chanting their war cry to synergy talk, Human scavenger hunt, landmines, spaghetti and marshmallow tower, the visit to Sunshine Park seemed a fitting day to have fun as a team. Here is the day in photos from the thrills and activities at the Leadership culture-building event: What’s next? We remain committed to building a collaborative work environment to help our employees thrive, learn and grow through targeted learning and development programs.
Breaking Boundaries With Outsource Global – Amal Hassan
Amal Hassan possesses a unique entrepreneurial prowess and business acumen. This continues to set her apart as a highly regarded emerging business leader in Nigeria. Over the years, she has participated in local and international business missions. Amal has attended various professional and leadership courses, conferences and seminars both locally and abroad. She is also an Alumna of Fortune-US Department of State Global Women’s Mentoring Programme which links young female leaders to Fortune‘s most powerful women. Originally published by Konnect Africa
NDESUMMIT: EXCLUSIVE INTERVIEW WITH RAGHAV PRASAD, DIVISION PRESIDENT FOR SUB-SAHARAN AFRICA, MASTERCARD ON LEVERAGING DIGITAL SOLUTIONS
At the Nigeria Digital Economy Summit (NDES), leading international and local investors, experts, and policy makers from across the world were present. They gathered to discuss vital issues under the theme “Leveraging Digital Economy for Trade & Investment.” The event took place at the Statehouse Banquet Hall, Abuja from the 14th to 15th of November 2019. This article was originally published by Ventures.
Magnifying Words and Sounds of Women at Ake Festival
An interesting session brought two women who have succeeded in their careers. Mo Abudu, acclaimed broadcaster and film producer, and Kano-based technopreneur, Amal Hassan both held the audience spellbound. They relayed their experiences, marching in a forest dominated by men. The session was moderated by Shoneyin. It was tagged ‘The Changing Face of Corporate Africa’. Abudu and Hassan urged all present (especially young ladies) to be ready to dare. They encouraged them on the need to stay focused on their dreams. And to be prepared to make sacrifices without compromising their integrity. Originally published by thisdaylive.com
5 SMART TIPS FOR CHOOSING A VIABLE OUTSOURCING PARTNER
Messrs ST Yakinson is an equipment manufacturer operating from Japan. Their clients are mainly in Europe. Over the years, as operations expanded due to increased business, activities such as payroll, inventory tracking, personnel management and material sourcing began to take its toll on the company. There was a high turnover of factory staff, entry and mid-level staff. The company recruited more staff to handle payroll and personnel management and a significant number of client care representatives to handle client complaints which increased by over 45% within two years. So, Messrs ST Yakinson outsourced. They outsourced about 80% of all back-office activities including material sourcing, client services, equipment purchase and maintenance, and personnel management. All was well in the first outsourcing year. By the second year, it became obvious that Messrs ST Yakinson was the only client of the outsourcing firm, as other clients had cancelled not renewed with them. Because of this decline, the outsourcing firm let go about 65% of their staff, keeping on barely enough hands to fulfil their contractual obligations to Messrs ST Yakinson. That affects the quality of service being provided as previously specialized services were now merged to reduce cost. By year three, Messrs ST Yakinson were back to the beginning — more client complaints, high staff turnover with an additional data breach of confidential proprietary information. Where did Messrs ST Yakinson go wrong? Let’s take a quick look at the process they should have taken when selecting an outsourcing partner. 1. Record of satisfied clients: would you trust your money to a financial institution that says yours is the first account they will be handling? How do you ensure that your funds are safe? History of satisfied clients with a critical look at the management team and financial assets gives one a sense of ease that such institution is OK to do business with. The same principle applies to outsourcing. While back-office operations can be a distraction for organizations whose expertise lie elsewhere, if not properly managed those operations can be the death of such an organisation. So, in choosing a viable outsourcing partner, ask for references from past clients to ascertain how long they have operated and how well they have served others. 2. Identify an area of specialization: Outsourcing firms have specializations. There are facility management companies, there are call centres and business process outsourcing companies like Outsource Global in Nigeria; there are also technical outsourcing partners. Understand aspects of the business which are non-core and shop around for an outsourcing partner in a renowned outsourcing destination like Africa. 3. Use of technology: how technologically ready is your proposed outsourcing partner? The hardware and software components of the outsourcing firm should be the latest available, with the capacity to integrate with resident systems of the contracting business. A clear communication line must be established; uninterrupted connectivity and power availability must be assessed. In essence, the operations of the outsourcing company must not interfere with their ability to provide the services your business requires. 4. Workforce Strength: If you are considering outsourcing because your business has to manage much non-core staff, you definitely should be looking out for an outsourcing firm that will is not cutting corners by piling workloads on limited hands. A viable outsourcing company is one that fully understands a clients process has made available the necessary manpower to carry out said processes. A way to know this is to review your partner’s hiring policies and processes to understand the technical and soft skills that they look out for when hiring. 5. Understand the costs: a rule of thumb is that businesses must never outsource their core processes. Any mishap with an outsourcing vendor will practically ruin the client’s business so businesses must be able to identify their core and non-core tasks. Also look at the cost of outsourcing: which region has the best rates with commensurate quality service? Africa is the new frontier in outsourcing and Nigeria is leading the charge to the best outsourcing destination in the region.
DBN Maiden Lecture
OUTSOURCED BUSINESS PROCESSES
The paradigm shift that the internet has brought about in communication has opened up a plethora of opportunities for outsourcing business processes across the continent. From offering single IT services, BPO has come a long way and now covers an array of operations that can be performed and managed away from clients’ location. Business process outsourcing is, therefore, a trend that is becoming common in organizations for services that have usually been regarded as intrinsic to managing a business. BPO is divided into 2 categories: Back Office outsourcing which includes internal business functions such as billing or purchasing, direct and indirect procurement, transport administration, logistics and dispatch, warehouse management etc. and Front Office outsourcing which includes customer-related services, marketing services, technology support, market research, hiring and recruitment, data analytics, web-related services, auditing, health care administration etc. Despite being unattractive, the Back Office contributes significantly to the success of any business, as it has the ability to impact the customer’s experience. Customers’ expectations are met and surpassed when Back Office work is done efficiently. Errors, leading to an increase in the volume of work that is done by the Front Office, on the other hand, can lead to disgruntled customers. The greatest challenge in providing a seamless customer experience is, therefore, balancing and outsourcing the different nature of the work done in an organization’s Front and Back Office. Outsourcing and especially BPO can be tedious and time consuming as there are numerous big and small steps (e.g. organizational culture, what business processes can be optimized, the outsourcing partners to look out for, and how to communicate the organization’s needs and desires regarding outsourced business process, to name a few) in between deciding to outsource and knowing exactly what business processes to outsource. A reliable outsourcing agency like Outsource Global will meet and exceed every Back and Front office outsourced requirements to help your business in order to overcome productivity blocks in order to survive the accelerated and intensive market competition.
Outsource Global Wins Service Exporting Award
Outsource Global wins the Service Exporting Company of the Year Award. The company has been recognized as Nigeria’s premier business process outsourcing company. Speaking during the awards ceremony, the Founder and CEO of Outsource Global, Amal Hassan said “our goal is to make Nigeria the leading outsourcing destination in the world. This article was originally published by TheGuardian
OUTSOURCE GLOBAL WINS SERVICE EXPORTING COMPANY OF THE YEAR AWARD
Outsource Global, Nigeria’s premier business process outsourcing company, has won the Service Exporting Company of the Year Award. The award was presented during the Nigeria Exports Awards supported by the Ministry of Communications, Nigerian Communication Commission, and the National Information Technology Development Agency (NITDA) amongst others. Speaking during the awards ceremony, the Founder and CEO of Outsource Global Amal Hassan said “our goal is to make Nigeria the leading outsourcing destination in the world, and we are glad that key domestic stakeholders are beginning to recognize the economic impact of Outsource Global in the industry and country at large. With over 850 employees, and plans over the next five years to increase that number to 6,000, outsourcing is an untapped market that only needs the right environment to thrive.” According to Mrs Hassan, “Nigeria’s BPO sector is able to provide substantial foreign exchange earnings to the country that will eclipse that of the oil sector. The country’s significant comparative advantages over countries like India and the Philippines have given us leverage in the UK, US and Japan where we currently serve clients looking for the best outsourcing destinations.” The Nigeria Exports Awards is an annual event organised by Afritex as part of its objectives to drive Nigeria’s non-oil export sector and utilising ICT to promote investments and exports. “We recognize that Outsource Global is the leading provider of customer/call centre services and customer service solutions in Nigeria with a focus on innovation, infrastructure and excellent service delivery,” said Oyesola Oworu, Founder/CEO of Afritex. Outsource Global is one of the biggest and leading African business and knowledge process outsourcing firms based in Nigeria, providing services such as data training, software development, back office outsourcing, remote sales development as well as market research services to businesses, NGOs and public sector clients across the world.
CHOOSING AN OUTSOURCING PROVIDER
It is important to note that the decision to undertake a Business Process Outsourcing initiative is not just to save cost or reduce overheads; it is also one of performance improvement of business functional areas that are critical. If the organization’s support team is overwhelmed by customer enquiries, then there is the need to consider a Business Process Outsourcing agency. If the development of an organization’s new product is slow, then there is the need for a Business Process Outsourcing provider. In each of these examples, the choice of embarking on the journey to outsource some of the business processes is based on improving the company’s performance in that process. With this advantage, it is therefore important that your organization choose a Business Process Outsourcing vendor carefully and systematically in order to minimize risk. The first step in choosing a Business Process Outsourcing vendor is to recognize that this is not just any other kind of project, but a technical one. Hence, the need to select individuals from the company that would act as the Business Process Outsourcing project management team. The reason for this is because the character of outsourcing business processes of an organization dictates the need for interdisciplinary skills to manage the outsourcing project and since such skills can hardly be found in one individual, managing the outsourcing process will most likely require a team. The team should have a head, who in this case is a member of the executive team. She, together with the chosen team members would be responsible for coming up with the outsourcing strategy, selecting and scrutinizing the outsourcing vendors, communicating its connection with corporate strategy, and making sure that the goals of outsourcing the organization’s business processes are achieved. The responsibility of choosing individuals representing the major departments (e.g. IT, Finance, Human Resource etc.) of the organization, who also work with the intending outsourced process on a daily basis also rests on his/her shoulders. Team members must be carefully chosen for their commitments to the organization, their capacity to embrace change, knowledge about the flaws and bottlenecks of the process and their capability to communicate and work with individuals from different disciplinary backgrounds. Choosing an outsourcing provider can be tedious by nature, since finding the right one is absolutely critical. There are numerous steps and processes in between putting a team together to eventually finding the right outsourcing business partner. Think of Outsource Global when your organization decides to eventually outsource its business processes. With our different range of services, from IT, market research, asset management, sales and marketing to customer relations that would cater to your company’s specific needs, we are your go-to outsourcing partner. We would meet and exceed every management, technological and strategic requirements which would enable your organization better strategize and focus on how to work with the current state of the market and attract more clients.