Tag: CEO

Outsource Origins: The Virtue of Patience

Having learned the value of not giving up, Amal started Outsource four times in a span of eight years. Moving to a new office in Kaduna, she picked up without resting her oars despite investors pulling out from her enterprise at the final stages of the launch.

Founder Institute Mentors Abuja Virtual 2022

Founder Institute Mentors join weekly feedback sessions and host office hours. They provide you feedback every step of the way. In addition, through Equity Collective, Mentors are invested in the success of your company both during and after the program. See the list of current and past mentors for the Abuja program below. Originally published by Founders Institute.

Kano Women Entrepreneurs Are Bridging Gaps

The conference was held in Kano and brought together women in businesses to share their stories. They shared practical advice to help and inspire other women entrepreneurs as well as start-ups. They encouraged them to take their dreams with compassion and pride. Some of the Speakers are Hajiya Amal Hassan, CEO of Outsource Global; Zainab Buba Galadima, a grassroot politician; Hauwa Bako, CEO HB Green Acres Farm & Agro Allied Ltd; Hajara Masaga, Founder of The Airmingle; Dr Amina Sambo Magaji from Digital Economy, NITDA, as well as Mr Abubakar Suleiman, MD/CEO of Sterling Bank Plc. Originally published by Daily Trust

AMAL HASSAN PARTICIPATES IN NEXIM BANK LAUNCH OF EXPORT FACILITY IN KEBBI

Amal Hassan participated in the Women and Youth Export Development Facility launch (WAYEF) by the Nigerian Export-Import Bank, NEXIM at the Banquet Hall, Birnin-Kebbi, Kebbi State. The Managing Director of NEXIM, Abba Bello gave reasons why Kebbi became the first state where WAYEF was launched after the Federal Capital Territory, Abuja. He added that the decision to launch the scheme in Kebbi was due to the strong enthusiasm shown by youths in the state. According to Bello, the United Nations Population projection for Nigeria in 2020 indicated that about 62 percent of Nigerians are below 25 years, while over 50 percent belong to the female gender and as such, this segment of the population cannot be ignored. Also, the Governor of Kebbi State, Abubakar Atiku Bagudu gave a virtual address at the event where he expressed that the target beneficiaries of WAYEF launched by NEXIM demonstrate remarkable success towards achieving targeted objectives of the scheme. The Managing Director of NEXIM, Mallam Abba Bello enumerated the numerous facilities, services and programmes offered by the bank, including the newly introduced Women and Youth Export Facility, WAYEF launched on Thursday in Kebbi State, as the pioneer state for the scheme. CEO/Founder Outsource Global, Amal Hassan among others participated in the panel session which was moderated by Mr. Olutayo Omidiji, Head Strategic Planning, NEXIM Bank. She explained that companies in USA, the UK and Europe outsource a segment of their business to countries with cheap labour as this is done in order to reduce costs and increase revenue. Amal shared her story with everybody at the event, explaining how she started her first business with an IT Training center in Kano but found out after two years that a majority of those trained were still out of jobs. As a result, she researched the business process outsourcing (BPO) industry and discovered that it provided about 2.2 million jobs for Indians at that time. According to Amal, Nigeria has the capacity to maximize the opportunities provided by the BPO industry with an abundant talent pool, good time-zone, excellent skillset and good English accent we possess over India. In her words; ‘’It took me eight years to start the company, and I started it four times and failed… we finally went live in June 2016 and today our company provides different services for companies in US, UK, and Japan’’. With over a thousand employees, Outsource Global provides telemarketing, legal service, customer service, software development services to its diverse clients in the world. Speaking at the event, the Executive Director, Business Development of the Bank, Stella Okotete urged the women and youths to embrace the facility provided to improve their lots noting that the Federal Government is determined to continuing the empowerment programmes.

DEFYING THE ODDS OF SUCCESS-AMAL HASSAN

Amal Hassan shared her story with Dr. Soliman in a new episode of the Professional’s Lounge on Youtube shows. Amal who participated in the interview is the CEO of Outsource Global, Africa’s largest BPO Company. The Professional’s Lounge is a YouTube Podcast that focuses on discussing with professionals, entrepreneurs and experts in different fields. Dr Soliman is a Physician/Scientist, certified Career Transition and Life Coach and a host on Youtube shows. He is Youtube channels features a variety of shows with over three thousand subscribers. The Host of the show really expressed his excitement about Amal’s story mentioning how she had to survive in the harsh business environment and also the challenges she faced as a mother and entrepreneur whose company failed four times. However, defying the overwhelming odds her company grew from a startup to becoming the largest BPO Company in Africa. In Amal words, “people have to believe in themselves…change your mindset from it can’t be done to it can be done…” She also mentioned the strong faith she had regarding changing the lives of numerous unemployed Nigerian graduates, changing lives one step at a time. She attributed the support she received from her husband and family as key factors that propelled her to keep pushing despite the setbacks she encountered. Amal also added that looking inwards and having faith in your business idea will lead to success. She shared insights about the business process outsourcing sector and how Outsource Global Company has to compete with successful BPO companies by providing top quality service according to international standards, cutting costs and achieving clients’ goals with the best employees from around the world. Outsource Global as business BPO Company has grown within four years of operation from providing telemarketing and customer services to legal, accounting, software development as a service, respectively. They have been able to impact the growth of their partners and clients by over 25%. Amal has successful built an Outsourcing company that can compete with other top companies in the world with various redundancies from more than three fibre-optics providing strong internet service, top-notch power system with high-quality inverters, generators and many more. According to industry statistics, the market size of the Business Process Outsourcing Service industry in the US is about $54.8bn in 2021. The global business process outsourcing market size was valued at USD232.32 billion in 2020 and is expected to register a compound annual growth rate (CAGR) of 8.5% from 2021 to 2028. This provides a unique opportunity for Africa, and specifically Outsource Global in achieving its goal to make Nigeria an outsourcing destination of the world. You can watch the show here.

Celebrating 50 Inspiring Nigerian Women

Amal Hassan, CEO/Founder Outsource Global was named one of 50 Inspiring Nigerian Women by BusinessDay Nigeria among other women such as the current Direct-General of the World Trade Organization, Ngonzi Okonjo Iweala. Kemi Ajimobi, Associate Editor Business Day Newspaper, put together this list as part of the celebration for the international women’s month in the Women’s Hub Magazine. She believes their stories would inspire women in every way. We congratulate Amal on this esteemed recognition. To see the full list: https://lnkd.in/eWC3HRW #Choosetochallenge

Leading Ladies Podcast with Marianne Rutz

Amal Hassan shared her experiences with Marianne Rutz on the first Interview session of the Leading Ladies series by The Operational Excellence Show Podcast. Marianne talked about the stereotype of Nigeria in the news and how it affected her perception. She also expressed her surprise about finding out about Contact Centres in Nigeria. She posted on her LinkedIn page; “…when I met Amal Hassan, Founder and CEO as #oursourceglobal I was intrigued, to say the least…Our conversation about her journey, her Why in business, her drive and her experience is amazing! Ok — I’m bias — I accept this — but I say it anyway!” Amal spoke extensively about the challenges she faced before establishing Outsource Global Technologies and one of her motivation is to change and impact lives. 🎧 Check out the full interview: ow.ly/kWTN50D7gCn# #contactcentre #customerexperience #leadingladies

El-Rufai inaugurates the Kaduna Investment agency, with Emir of Kano Muhammadu Sanusi II as Vice Chairman

The Governor of Kaduna State, Nasir El-Rufai has officially inaugurated the Board of Kaduna Investment Promotion Agency (KADIPA), on Thursday 4th of March 2021. The Governor has charged the agency to amplify its effort in making Kaduna State the topmost investment destination in Nigeria, by improving its Ease of Doing Business ranking. Speaking at the inauguration the Governor welcomed all the Board Members and sent out a special welcome to the Emir of Kano & former Governor of the Central Bank of Nigeria, Muhammadu Sanusi II to the board as Vice-Chairman, he thanked him for accepting to serve the people of Kaduna State. The Governor highlighted the importance of KADIPA, and how its success has increased investment in the state, helping since 2015 to attract over $2.1bn in actual and pledged investments. Governor El-Rufai also mentioned that Kaduna State will not only be competing with other states in Nigeria but will also compete against all emerging markets, so he urged the agency to put in maximum effort to drive business to Kaduna State. In 2018, the World Bank had rated Kaduna state as the best sub-national in its Ease of Doing Business ranking and in 2020, the Nigerian Investment Promotion Commission (NIPC) also ranked the state as the first in the quantum of foreign direct investment attracted within the first six months of the year. Also speaking, the former Governor of the Central Bank of Nigeria, promised to contribute his best to uplifting KADIPA. As a renowned economist, he has given assurance to give necessary input to the overall policy of Kaduna State. Amal Hassan the Founder and CEO of Outsource Global thanked the Governor and KADIPA for being selected as a key board member. She has promised to dedicate her time and effort towards achieving the goals set out by the Agency. Amal is big on changing the Nigerian Narrative, she believes Nigerian biggest asset is its people, so much so that Outsource Global has been able to create over 1000 jobs since its inception, serving the Africa, US, UK and Japan markets. As a Business Process Outsourcing Company (BPO) Outsource Global has capitalized on the skillset of the Nigerian people, with the country producing more than a million graduates yearly. Outsource Global has single-handedly put Nigeria on the Map as the next Premier Outsourcing destination.

WOMEN IN BUSINESS: AMAL HASSAN

Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals in 2003. Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians especially women. Her passion to unlock Nigeria’s developmental potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. In 2013, she founded the Outsource Global, a contact centre business process outsourcing that now has offices in Abuja, Lagos, and Kaduna. Under her leadership, Outsource Global has emerged as the leading Nigerian contact centre provider, servicing the international market, turning the company into a truly global BPO giant, creating over 700 jobs and putting Nigeria on the global map for contact centre business process outsourcing. They have deep vertical expertise and unique understanding of the industry’s specific needs. They are known to put their clients at the heart of everything they do and deliver robust customer support solutions that span every segment of the customer value chain. As Africa’s leading global contact centre and business/knowledge process outsourcing provider, they are successfully making Africa and International KPO/BPO destination. They are the first IAOP compliant commercial call centre in West Africa, and the first Nigerian international call centre serving the UK and US markets. Hassan’s entrepreneurial prowess and business acumen continue to set her apart as a highly regarded business leader in Nigeria. Over the years, she has participated in local and international business missions and attended various professional and leadership courses, conferences and seminars both locally and abroad. Widely regarded as a role model for the girl-child and women especially in northern Nigeria, she has continued to mentor young leaders across her industry. She earned a Bachelor of Science degree in Business Administrations from Bayero University Kano, Nigeria and a Master degree in Business Administration from the same university. Amal is a partner in Bluetag, the holding company for Parkway Projects, HealthStation, Bluetag Technologies, Bluetag Synergy and Outsource Global. Amal is also an Alumna of Fortune-US Department of State Global Women Mentoring Programme, which links young female leaders to Fortune’s most powerful women. By Kemi Ajumobi Culled from https://businessday.ng/women-hub/article/women-in-business-amal-hassan/

OUTSOURCE GLOBAL CEO /FOUNDER, AMAL HASSAN, JOINS PANEL AT THE VIRTUAL LUNCH OF THE NIGERIA COUNTRY PRIVATE SECTOR DIAGNOSTIC

Nigeria, Africa’s largest market, is rich in natural and human resources. Yet, the country faces challenges which have hindered it from leveraging opportunities to achieve sustained economic growth and shared prosperity for its people. Our CEO and Founder, Amal Hassan joined other panellists, Dr. Adesola Adeduntan, CEO, FirstBank Nigeria; Kola Masha, Founder/Managing Director, Babban Gona; and Obi Ozor, co- Founder/CEO, Kobo360 to discuss the theme ‘Looking beyond COVID-19: Opportunities on the Horizon, Leadership in Focus.’ at the virtual launch of the Nigeria Country Private Sector Diagnostic. The opening remark was made by the Honorable Minister of Finance, Budget and National Planning, Dr. Zainab Shamsuna Ahmed, and IFC’s VP for Economics and Private Sector Development, Hans Peter Lankes while the panel was moderated by Eme Essien Lore, Country Manager for the International Finance Corporation’s (IFC) Nigeria. The panellists addressed a series of questions about Nigeria’s private sector, including how their organizations responded to the COVID situation, challenges holding back Nigeria’s private sector, challenges deepened by the COVID-19 pandemic as well as leadership challenges during the pandemic. As competition becomes more intense in the global space, investors or partners tend to depend more on a country’s reputation than on its actual attributes in making business and investment decisions. Amal noted that Outsource Global has proven to her international clients and partners, she can deliver even during the global pandemic. “We launched financial operations, Artificial Intelligence (AI), among other processes which were not in place pre-COVID era and constantly exceeded our clients’ expectations. Amal said, Outsource Global success during COVID-19 pandemic has given her reassurances that Nigeria is the leading Outsourcing destination.” Responding to the question about leadership challenges she faced during the COVID-19 pandemic, Amal noted employees safety, implementing a remote work structure to keep serving her local and international clients, and building trust and efficiency were the challenges faced during the period. She also highlighted the need to increase Nigeria’s market share in the business and knowledge process outsourcing space. Eme Essien Lore, IFC Country Manager for Nigeria, said, “Nigeria’s private sector is among the largest in Africa and plays a critical role in providing goods, services, and quality jobs to the country’s growing population. Addressing the challenges holding back Nigeria’s private sector — challenges deepened by the COVID-19 pandemic — will be critical to the country’s goal of lifting 100 million Nigerians out of poverty by 2030. Through the CPSD, IFC, and the World Bank have identifiedpolicy actions and interventions that can help unlock investment and jobs.” Kelvin Njirai, Regional Director Southern Africa & Nigeria, IFC surmised by identifying four key points from the conversation with the Panelists, they include; Agility, collaboration, Learning and branding as pertinent factors in launching the Nigerian Country Private Sector Diagnostic. IFC and the World Bank have also published a COVID-19 Rapid Assessment alongside the Nigeria CPSD. The rapid assessment provides insights for stakeholders on accelerating Nigeria’s recovery from the impact of the pandemic.

African Business Stories

Amal Hassan: Founder & CEO, Outsource Global – A Techpreneur’s Story of Failing Forward in Business Amal Hassan is the Founder and CEO of Outsource Global. A leading business process outsourcing company based in Nigeria and serving countries in Africa, the United States, UK and Japan. Her passion to unlock Nigeria’s development potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of  technology-related businesses that succeed in developing talents and creating employment for young Nigerians. Originally published by Buzzsprout.

OUTSOURCE GLOBAL CEO AND FOUNDER SET TO ATTEND VC-BOOTCAMP, SILICON VALLEY

Outsource Global CEO/Founder, Amal Hassan is set to attend the 2020 VC-Bootcamp scheduled to hold next week at the Silicon Valley. Themed “Bridging African and American Innovation Ecosystems,” Amal Hassan will focus on how Outsource Global helps organizations achieve efficient and lean growth whilst reducing operational cost and time. This year’s boot camp will be attended by Stanford LEAD participants and alumni, along with the brightest minds from promising tech start-ups. It also boasts of a well-planned program featuring a pitch competition with Outsource CEO/Founder, Amal Hassan, as one of the judges and a perfect environment for networking opportunities. Passionate about unlocking Nigeria’s developmental potentials through technology-driven innovation and value addition, Amal has built, capitalized and restructured a series of technology-related businesses that have succeeded in developing talents and creating employment for young Nigerians. About VC Bootcamp The VC-BootCamp helps leaders and executives turn good ideas into great businesses. This LEADers-centric event is hosted at Stanford GSB every year in March. What Will Happen During The VC Boot Camp? Meet and greet with influential executive LEADers. Understand Africa’s various innovation ecosystems. How governments and investors can build bridges between American and African ecosystems. What are the favourable African Markets? The impact of AI and FinTech on Africa innovation. Customer acquisition in Africa: how to? The role of large African corporations in attracting foreign investment on the continent. Find Amal Hassan: Twitter: @Amal_Outsource LinkedIn: Amal Hassan Outsource Global: www.outsourceglobal.com

Magnifying Words and Sounds of Women at Ake Festival

An interesting session brought two women who have succeeded in their careers. Mo Abudu, acclaimed broadcaster and film producer, and Kano-based technopreneur, Amal Hassan both held the audience spellbound. They relayed their experiences, marching in a forest dominated by men. The session was moderated by Shoneyin. It was tagged ‘The Changing Face of Corporate Africa’. Abudu and Hassan urged all present (especially young ladies) to be ready to dare. They encouraged them on the need to stay focused on their dreams. And to be prepared to make sacrifices without compromising their integrity. Originally published by thisdaylive.com

Amal Named among Emerging Leaders of U.S. Global Women’s Mentoring Partnership

Amal Hassan has been named among emerging leaders named in the 2018 Fortune-US Department of State Global Women’s Mentoring Partnership. She is a Nigerian technopreneur and Chief Executive Officer of Outsource Global. Amal had multiple sessions at Y&R a global leading branding and communications powerhouse. Amal focused on developing critical leadership, professional and business skills during her mentorship with Shelly Diamond. Originally published by TheGuardian