Outsource Global Extends its BPO Service to Japan

The Africa Business Process Outsourcing industry got another boost as the leading player in that space, Outsource Global, recently announced its expansion into Japan. Speaking from Japan at the recently concluded Japan IT Week, the Founder and CEO of Outsource Global Amal Hassan said “we are particularly excited about this strategic expansion. It not only allows us to serve the Japanese market, it is also an entry point for us to provide a full range of outsourced services to the Asian market. We are also thankful to ITC SheTrades for facilitating our participation at the Japan IT Week thereby giving us the platform to have these strategic conversations.” Asia is the world’s fastest growing economic region, with an estimated annual GDP growth of 5.7%. Within that region, Japan is the second best economy by GDP growth and third wealthiest in terms of GDP per capita. “With Japan being the 23rd wealthiest nation in the world, and home to global automobile giants we are confident of our capability to serve this new market. Our over 800 agents are spread across three locations in Nigeria and our facilities have the capacity to cater for over 2,000 remote teams who can work with organisations around the world” says Nusaibah Kofar-Naisa, the COO of Outsource Global. The company’s participation at the Japan IT Week was sponsored by SheTrades. SheTrades is an initiative of the International Trade Centre, has a mandate to connect three million women-owned businesses to international markets by 2021. The Japan IT Week is a B2B exhibition where the latest IT products and solutions gather in one place. Professionals in charge of system development and operation of social infrastructure, distribution, services and marketing attend the exhibition to implement new IT solutions and engage with optimal business partners. Outsource Global is one of the biggest and leading Africa business and knowledge process outsourcing firms based in Nigeria. Their recent expansion to Japan comes on the heels of the earlier announcement of their expansion to the UK where they will provide outsourced data training, software development, telesales and marketing as well as remote professional services to leading organisations across the world.

Much Ado About Business Process Outsourcing

The term ‘Outsourcing’ is not a new concept. The rationale behind it stems from the fact that if an external service provider can perform a business function faster and at a reduced cost than your organisation, then the strategic thing to do will be to outsource those functions unless they are core to the business. So sourcing out business processes already existed before now but, it was without the interconnected business networks that cut across two or more countries. The business processes that were outsourced in the past were limited to an organisation’s supply chain, which often involves the production and distribution of goods and services. In today’s contemporary business world, business and technology have become intertwined, such that companies are beginning to transfer non-core, yet critical business processes to a specialised and efficient third-party company in a different country. In some cases, organisations are outsourcing their entire back-office operations like human resources, technical support, customer service, finance etc. to control cost, compete effectively and extend their reach into new markets. Technological developments and networking in industries have therefore facilitated the outsourcing of products and services beyond national boundaries. In the context of this new normal, the BPO industry is said to have undergone a revolution. It has become an important new force in the global economy. Organisations are increasingly relying on offshore BPO providers for myriad of operations. In fact, having an off-shore team who apply their advanced degrees and technical skills in specialised areas is now the norm. Companies that outsource these core business functions to these agencies, thereby have access to new technology, intellectual and other material resources that would strategically position them for global competitiveness. The BPO revolution is upon us! The industry has grown and will continue to grow exponentially. Presently, two-thirds of companies worldwide already outsource at least one business process to third-party firms. This growing number of contracts focusing on BPO service delivery clearly demonstrates a belief in its value and the impact on the companies that outsource as well as the individuals who welcome the prospect to work with foreign businesses in their country. Outsource Global is an example of a truly global business outsourcing company, serving markets in the US, UK, Japan and Nigeria. Its 2000+ staff capacity facility in Nigeria is fully equipped with the latest technology to ensure that partner clients enjoy optimal service delivery.

OUTSOURCE GLOBAL WINS AWARD FOR INNOVATIVE CONTACT CENTRE AND BPO OPERATOR OF THE YEAR

Leading Business and Knowledge Process Outsourcing services provider, Outsource Global, was named the Innovative Contact Centre and BPO Operator of the Year at the prestigious 2018 Nigeria Technology Awards held in Lagos. Nigeria Technology Awards (NiTA) is an award organized to recognize, celebrate and reward Technology entrepreneurs, innovators, academics, inventors, and policy makers (Government) in Nigeria. The award, as projected by the organisers, is aimed at building a large scale and internationally recognized Technology Awards in Nigeria. By rewarding professional expertise in the technology space the organisers have, in many ways, helped to build a culture that will in return promote innovation, healthy competition, and improve service delivery. Outsource Global’s Chief Executive Officer, Amal Hassan, who received the award on behalf of the company said, “Outsource Global is honoured to receive this award; and in a special way would like to thank our clients, partners and other stakeholders for supporting us throughout the journey. The award is a great step to further enhance Outsource Global’s brand perception and positioning as a leading business and knowledge process outsourcing services provider in the region.” Today, Outsource Global’s clients span the full range of industry leading and performance-driven brands around the world.