From Nigeria to the World: How Our Skilled Workforce is Driving the Nearshore Outsourcing Revolution

In the latest report by Ryan Strategic Advisory, significant trends and insights were unveiled, painting a vivid picture of the outsourcing landscape across Western Europe, Central and Eastern Europe, North Africa, and Sub-Saharan Africa. Here’s a brief look into the key themes: Western European Demand Trends The outsourcing industry in Western Europe continues to evolve, driven by a strong demand for high-quality, cost-effective services. Businesses in this region are increasingly seeking nearshore and offshore solutions to optimize operations and enhance efficiency. The focus is on leveraging technological advancements and skilled talent to meet the growing need for customer-centric services. Central & Eastern Europe Central and Eastern Europe (CEE) have emerged as strategic outsourcing destinations, offering a unique blend of linguistic capabilities, cultural alignment, and technical expertise. Countries in this region are capitalizing on their proximity to Western Europe and their highly educated workforce, positioning themselves as key players in the nearshore outsourcing market. North Africa & Sub-Saharan Africa North Africa and Sub-Saharan Africa are witnessing a surge in interest from global businesses looking to tap into their untapped potential. With a youthful and dynamic population, these regions offer a rich talent pool that is increasingly being recognized for its adaptability and proficiency in delivering diverse outsourcing services. The emphasis is on building robust infrastructure and fostering a conducive business environment to attract international investments. Outsource Global: A Tale of Talent and Transformation The report concludes with a spotlight on Outsource Global, a leading player in the Nigerian BPO sector. Outsource Global exemplifies how African companies are transforming the global outsourcing landscape with their innovative approaches and commitment to excellence. By harnessing local talent and leveraging cutting-edge technology, Outsource Global is setting new benchmarks in the industry, showcasing Nigeria’s strategic position in the global BPO market. For a deeper dive into these insights and to understand how Outsource Global is driving transformation in the BPO sector, read the full report: Europe-and-the-Nearshore-2024.

OUTSOURCE GLOBAL CEO AND FOUNDER SET TO ATTEND VC-BOOTCAMP, SILICON VALLEY

Outsource Global CEO/Founder, Amal Hassan is set to attend the 2020 VC-Bootcamp scheduled to hold next week at the Silicon Valley. Themed “Bridging African and American Innovation Ecosystems,” Amal Hassan will focus on how Outsource Global helps organizations achieve efficient and lean growth whilst reducing operational cost and time. This year’s boot camp will be attended by Stanford LEAD participants and alumni, along with the brightest minds from promising tech start-ups. It also boasts of a well-planned program featuring a pitch competition with Outsource CEO/Founder, Amal Hassan, as one of the judges and a perfect environment for networking opportunities. Passionate about unlocking Nigeria’s developmental potentials through technology-driven innovation and value addition, Amal has built, capitalized and restructured a series of technology-related businesses that have succeeded in developing talents and creating employment for young Nigerians. About VC Bootcamp The VC-BootCamp helps leaders and executives turn good ideas into great businesses. This LEADers-centric event is hosted at Stanford GSB every year in March. What Will Happen During The VC Boot Camp? Meet and greet with influential executive LEADers. Understand Africa’s various innovation ecosystems. How governments and investors can build bridges between American and African ecosystems. What are the favourable African Markets? The impact of AI and FinTech on Africa innovation. Customer acquisition in Africa: how to? The role of large African corporations in attracting foreign investment on the continent. Find Amal Hassan: Twitter: @Amal_Outsource LinkedIn: Amal Hassan Outsource Global: www.outsourceglobal.com

OUTSOURCING FOR GROWTH

As a small business owner, the company has grown to an extent where you need an accountant, a lawyer, a content strategist and a tax advisor. But you cannot afford to put them on the payroll, and frankly, you don’t have the expertise to manage these roles. So, you’ve gone off the many freelancing platforms available. You post that you need freelancers to take up these tasks so you can focus on where the money is: convincing clients that your software company is nimble enough to deliver timely results. You get the freelancers but there is a catch: you will need to onboard each freelancer, make them understand your business ethos, teach them the peculiarities of your industry. Bottom line, you spend the next 6 weeks onboarding freelancers who will only work with you for 3 months. Then the cycle starts again. Mismanagement of critical business processes is one of the most common reasons why organizations fail to scale. Where a company wishes to allocate resources to processes that fundamental to the businesses, scholars and executives agree that outsourcing is the best route to growth. Outsourcing simply means that processes will become more efficiently done. When efficiency is established, business leaders can focus on core operations which will, in turn, lead to better outputs and increased business. Because Africa is gaining significant momentum as the next outsourcing continent with the radical industry growth experienced in the last 10 years, a company around the world who outsource to Africa will have access to some of the brightest and best minds in their fields without having to bear extraordinary costs. Outsourcing firms must by definition be up to date on the latest trends and technology in their industry. This knowledge is passed on to clients who may not have time for deep dive researches in areas that are not core to their business. So, companies can leverage specialized industry knowledge when they outsource.