Outsource Origins: The Virtue of Patience

Having learned the value of not giving up, Amal started Outsource four times in a span of eight years. Moving to a new office in Kaduna, she picked up without resting her oars despite investors pulling out from her enterprise at the final stages of the launch.

OUTSOURCE GLOBAL Celebrates 5TH anniversary, reiterates commitment to operational expansion and service excellence.

Africa’s Premier Outsourcing Growth Partner, Outsource Global recently celebrated 5 years of building strategic partnerships with companies worldwide, tremendous socio-economic impact and exponential growth. According to the National Bureau of Statistics 2020, about 21 million Nigerians are presently unemployed, inclusive of recent graduates, and Outsource Global is focused on empowering women and youth, mainly through the creation of jobs and harnessing their creative potentials. Today, Outsource Global has created over 1000 direct graduate jobs for customer care executives, sales, marketing, tech, accounting, legal practitioners and Healthcare professionals serving the global market. Most companies are now considering business process outsourcing as part of their business strategy, which helps them focus on their core competencies, ultimately leading to revenue growth. As a result, the global business process outsourcing (BPO) market size valued at USD 195.2 billion in 2017 is expected to reach USD 343.2 billion by 2025, growing at a CAGR of 7.4%. (Grand View Research) Within 5 years Outsource Global has become the clear market leader in Nigeria, with a dominant continental brand. We are experiencing a gradual shift from more established destinations like India and the Philippines as we advance boldly towards our vision of making Nigeria the premier outsourcing destination in the world. Speaking at the 5-year anniversary event, Founder and CEO of Outsource Global, Amal Hassan, remarked: “We have achieved the milestone of 5 years through the dedication of our employees, well supported by our partners, clients and customers creating a brand of authenticity with the goal to make Nigeria the Premier Outsourcing destination.” She further remarked that “Outsource Global goes beyond serving the clients in terms of customer service and telemarketing, to providing professional services and knowledge processes spanning legal, accounting, medical, software development and allied services. The company is focused on changing the business model from a traditional vendor-client relationship to partnerships where success is jointly determined by the impact we make on the client’s bottom line .” Outsource Global is fast growing Nigeria’s image internationally as the preferred outsourcing destination and ICT business hub by developing a globally competitive information technology-enabled services sector. The Group Chairman, Engr. Ahmadu Musa Kida acknowledged the impacts, a remarkable feat achieved by the company and Amal Hassan being the face of the company globally. In his speech, “Outsource Global is creating social impact across communities ……” Also speaking at the event, Group CEO of BlueTag Group, Uzo Eziukwu, expressed his optimism at the growth and impact of Outsource Global on employment, job creation and its relation to the indomitable spirit of the Group. The company at the award night recognized and appreciated employees for their commitment, loyalty, exceptional service and invaluable contribution to the growth of Africa’s premier outsourcing growth partner over the past years. As Outsource Global celebrates and enjoys this milestone, the company is laser-focused on building more partnerships with companies worldwide to positively impact the global business services and foster exponential growth. Amal Hassan revealed the next 5 years road map of Outsource Global which include establishing US operations in Delaware, opening near-shore international offices (including Spanish based offices) and increasing the employee base to five thousand.

The Road Map: Outsource Global’s 5 Years Timeline

In 2016, Outsource Global Technologies Limited began an ambitious journey. Jul 2018, Amal Hassan Founder/CEO Outsource Global was named among 16 women business leaders who made it to the 2018 Fortune-US Department of State Global Women’s Mentoring Partnership. Nov 2018, Outsource Global engages world leaders at the UN General Assembly on ways to expand employment opportunities for African Youth In 2018, Outsource Global positioned the company as a leading business and knowledge process outsourcing services provider in the region. Receiving the Innovative Contact Centre and BPO Operator of the Year at the prestigious 2018 Nigeria Technology Awards. In early 2019, Outsource Global expanded its geographic footprint to the UK. In an announcement by the company, following participation at the B2B Sales Innovation Expo in London. This expansion strengthened our footprint and reinforced the drive towards growing our global market presence. May 2019, Staff recognized as one of the Top 20 Employees in Nigeria. Over the years, Outsource Global has created a culture of togetherness and discipline and at the annual TAMS Summit, one of their employees was recognized as one of the top 20 employees in Nigeria for her commitment, dedication, productivity and dedication. Jul 2019, Outsource Global won Service Exporting Company of the Year. 2018 saw Outsource Global officially established as Nigeria’s premier business process outsourcing company. The previous year award only spurred the Company towards winning the Service Exporting Company of the Year Award. The award was presented during the Nigeria Exports Awards supported by the Ministry of Communications, Nigerian Communication Commission, and the National Information Technology Development Agency (NITDA) amongst others. Also in July 2019, The Company Extended BPO services to Japan. In the CEO’s statement “We embarked on a strategic expansion that not only allows us to serve the Japanese market, but an entry point for us to provide a full range of outsourced services to the Asian market.” November 2020 saw Outsource Global Extend its services to key players in Silicon Valley, USA. Since operations, the company has traditionally served mainstream clients in financial services, legal, social advocacy, consultancy and healthcare within the US and UK markets. Hence, Outsource took their partnerships a step further to have a working agreement with Business Reactors to introduce their services to key players in Silicon Valley. The year ended with Outsource Global partnering with Qwasar to Launch Software Development Department. Amal Hassan stated that “In one of the roughest years of the decade, we partnered with Qwasar, a global leader in tech talent training to launch a pilot 3-month training program for 10 young developers in full-stack development to Silicon Valley standards.” March 2021 saw Outsource Global Win 2021 Service Exporting Award, Outsource Global won the award for Outstanding Contribution to the Service Export Sector at the NPNEN Annual Non-Oil Export Conference, Exhibition and Awards 2021. Outsource Global only needed 5 years to build partnerships with companies worldwide to positively impact the global business services and foster exponential growth. The Company has created over 1000 direct graduate jobs, with over 50% being females, in an economy where the girl child needs significant support. Today, Outsource Global is the first ISO certified commercial delivery center in West Africa, and the first Nigerian international contact center serving the US, Africa, UK and Japan markets.

Breaking Boundaries With Outsource Global – Amal Hassan

Amal Hassan possesses a unique entrepreneurial prowess and business acumen. This continues to set her apart as a highly regarded emerging business leader in Nigeria. Over the years, she has participated in local and international business missions. Amal has attended various professional and leadership courses, conferences and seminars both locally and abroad. She is also an Alumna of Fortune-US Department of State Global Women’s Mentoring Programme which links young female leaders to Fortune‘s most powerful women. Originally published by Konnect Africa

OUTSOURCING TO AFRICA — THE NIGERIA ADVANTAGE

In the last century, there was a scramble for Africa. That scramble was in fact the precursor to the division and occupation of African states with the aim of making them annexes or subjects of their conqueror. While the methodology of this partitioning and the eventual leadership style has been heavily criticized over the years, it is not dissimilar to how African states took possession of both the territories and people of their weaker neighbours. The principle of the exploiting one’s economic advantage over another to optimize or maximize profit is a fundamental precept that guides successful global conglomerates. This is also one of the reasons outsourcing has become a crucial component of business operations. But where should organizations look to when choosing the ideal outsourcing destination? It used to be that the Philippines and perhaps China were the most sought after nations where companies would offshore their back-office operations to. But that was before African governments and indeed astute entrepreneurs in the region began to pay significant attention to the overwhelming advantages that Africa has over other continents in the world. Where else comes to mind when one speaks of Africa than Nigeria? The population speaks for itself: the people are so many that clusters of brilliance abound. Its strategic position on the continent also means that its distance from developed economies is not an insurmountable obstacle, making it easy for business associates in Nigeria and the US to have engaging conversations without undue disruption to operations. Why Nigeria, when companies think of outsourcing? We’ll tell you three things that make Nigeria the perfect outsourcing destination in Africa. Nigeria is home to over 200 million Africans, making up over 35% of Africans in the diaspora. The teeming population of the country conatins well travelled people, and they bring back the language, culture and mannerisms of their host countries when they come back to Nigeria. The nation thus has an abundance of youth who are able to speak international languages exactly as natives of those places would. This makes communication effortless. Nigeria’s time is GMT+1 — same as the UK, 5 hours ahead of Washington and 8 hours ahead of Japan. What this means for businesses considering the perfect outsourcing destination is that Nigeria’s time zone is perfectly suited for business transactions across the globe. 100 million plus Nigerians are economically engaged. These numbers mean that the country has an abundance of eager employees ready to work. Compared to other countries with a significantly reduced youth population, it makes outsourcing operations relatively less expensive. Companies can thus get the best value at 40% – 50% lower costs, thus increasing their savings and freeing up capital for business expansion. Africa’s story has metamorphosed – it is not to be exploited with subservient businesses. Africa has significantly invested in communicating its significant value proposition to Europe, rewriting history as a place once conquered to a continent now valued. And Nigeria is leading the charge.