Author: Outsource Global

Staff development is the key to achieving organizational goal

Beyond business and knowledge process outsourcing, staff training and development gives us a competitive edge. According to David Ogilvy, training should not be confined to trainees. It should be a continuous process and should include the entire professional staff of the agency. The more our people learn, the more useful they can be to our clients. Every organization has goals to achieve and they make effort to accomplish these goals effectively. A common goal that we find in most service-based companies is the provision of an effective on-the-job training to up-skill the staff. The best approach to meet the training goal is to establish a direct connection between business goals and training. Outsource Global is well on its way to making Nigeria the premier outsourcing destination –empowering women and youth for a better tomorrow. We believe that staff development is very important and offer our staff substantial training opportunities to develop on the job. At Outsource Global, employee training is fun and effective. Here are a few testimonials from our staff training: The training was educative. We got to learn new things about the job and how to improve in some areas. It was quite an interesting session and I enjoyed every aspect of it.Mary Anwana, Legal Associates Supervisor The Attorneys from US got the learning message across by breaking everything down into simplified sections. The experience was enlightening!Keran Danjan, Legal Associate Working with these professionals was fun and highly interactive. It was an amazing experience which has put us on the path to becoming better legal associates.Emma-Obi Gozie, Legal Associate

Amal Named among Emerging Leaders of U.S. Global Women’s Mentoring Partnership

Amal Hassan has been named among emerging leaders named in the 2018 Fortune-US Department of State Global Women’s Mentoring Partnership. She is a Nigerian technopreneur and Chief Executive Officer of Outsource Global. Amal had multiple sessions at Y&R a global leading branding and communications powerhouse. Amal focused on developing critical leadership, professional and business skills during her mentorship with Shelly Diamond. Originally published by TheGuardian

AMAL HASSAN NAMED AMONG EMERGING LEADERS BY FORTUNE

According to USAID, “When women do better, countries do better, communities do better, and families do better.” This is why Amal Hassan, a Nigerian technopreneur and Chief Executive Officer of Outsource Global was one of 16 women business leaders who made it to the 2018 Fortune-US Department of State Global Women’s Mentoring Partnership. The Fortune-US Department of State Global Women’s Mentoring Partnership is a public-private partnership between Fortune Most Powerful Women, the U.S. Department of State and Vital Voices Global Partnership. This year’s mentoring partnership featured emerging-leader mentees from 13 countries. These include Bosnia and Herzegovina, Egypt, Guatemala, India, Indonesia, Palestinian Territories, Kenya, Macedonia, Mongolia, Nigeria, South Africa, Tunisia, and Vietnam. The programme also had in attendance over 300 alumnae who have worked with mentors from America’s most prestigious companies, such as Goldman Sachs, Johnson & Johnson, IBM, and Accenture. Amal Hassan and other mentees engaged in skills training, panel discussions, networking events, and mentorships with executives from the Fortune Most Powerful Women community. During her mentorship with Shelly Diamond, the Chief Client officer of Young and Rubicom (Y&R), Amal focused on developing critical leadership, professional and business skills. Y&R, Wunderman, VML, Sparkplug companies and WPP fellows also offered their time, helping her with brand building, social media strategies, channel planning, web strategy and personal leadership skills. In addition to meeting with practice leads throughout the company, a core team held a strategic planning session to help Amal articulate her unique vision and mission. Amal Hassan has earned an unprecedented amount of recognition over the years for her remarkable business success and commitment to promoting youth and women empowerment. Her company, Outsource Global, employs more than 1,500 women and 700 youths as call centre agents, legal practitioners and medical professionals. Having its world-class facilities in Abuja, Lagos, and Kaduna. This article appeared on BusinessDay Newspaper for 18th July, 2018 on page 36

BREAKING STEREOTYPES: THE AMAL HASSAN STORY

Amal Hassan wanted to be a medical doctor so she applied to the university to study medicine. However, the university admitted her to study business administration. She was encouraged by her mother to study the given course or end up in early marriage which was the norm in Northern Nigeria during her time. After obtaining her degree, she enrolled in a program to study basic computer skills and Microsoft Certified Systems Engineering in Lagos. Upon her return from Lagos to Kano, Amal started the first organized IT training center in Kano. Its primary objective was to enable women to acquire IT skills and broaden their job prospects. By 2005, the center had trained over 3,000 women and youths. However, the bane for youths and women trained at the center was getting employed since they had their first degree in different fields. In a bid to solve this unemployment problem, Amal started a company that provides financial software management solutions to banks thus providing employment for some of her graduates. Observing the poor record keeping in the public hospitals her family uses, she started another company that provides healthcare automation systems for public hospitals. Today her company provide services for six public hospitals. Amal Hassan took her dream a step further delving into knowledge and business process outsourcing for organizations within various sectors of the Nigerian economy led to the establishment of Outsource Global formerly known as Outsource Group in Abuja. It provides call center services to companies and organizations who want to outsource their customer care. The Abuja call center for example services the Nigerian Communications Commission among other clients. During a visit by U.S. Ambassador to Nigeria Stuart Symington, Amal revealed that the call center also serves clients in the United States of America. While touring the company with the United States Ambassador, Amal said that the center in Abuja has outsourced the 170 seats it has. They plan to provide 1,000 seats by the end of 2017 including expanding to Lagos and Kaduna. This will mean employment for about 4,000 people since they will run in three shifts. Ambassador Symington was impressed with the company and what they have achieved over the years. He said it was important because it was addressing one of Nigeria’s most important issues- employment. He suggested that Amal network with other women especially those who face the cultural and gender issues she encountered. In all, Amal is an inspiring example of what women can achieve despite the obstacles. Coming from a conservative Fulani Muslim background, she has become a successful entrepreneur in her chosen field. (This article first appeared on the official blog of the United States of America Embassy Nigeria)