AMAL HASSAN PARTICIPATES IN NEXIM BANK LAUNCH OF EXPORT FACILITY IN KEBBI
Amal Hassan participated in the Women and Youth Export Development Facility launch (WAYEF) by the Nigerian Export-Import Bank, NEXIM at the Banquet Hall, Birnin-Kebbi, Kebbi State. The Managing Director of NEXIM, Abba Bello gave reasons why Kebbi became the first state where WAYEF was launched after the Federal Capital Territory, Abuja. He added that the decision to launch the scheme in Kebbi was due to the strong enthusiasm shown by youths in the state. According to Bello, the United Nations Population projection for Nigeria in 2020 indicated that about 62 percent of Nigerians are below 25 years, while over 50 percent belong to the female gender and as such, this segment of the population cannot be ignored. Also, the Governor of Kebbi State, Abubakar Atiku Bagudu gave a virtual address at the event where he expressed that the target beneficiaries of WAYEF launched by NEXIM demonstrate remarkable success towards achieving targeted objectives of the scheme. The Managing Director of NEXIM, Mallam Abba Bello enumerated the numerous facilities, services and programmes offered by the bank, including the newly introduced Women and Youth Export Facility, WAYEF launched on Thursday in Kebbi State, as the pioneer state for the scheme. CEO/Founder Outsource Global, Amal Hassan among others participated in the panel session which was moderated by Mr. Olutayo Omidiji, Head Strategic Planning, NEXIM Bank. She explained that companies in USA, the UK and Europe outsource a segment of their business to countries with cheap labour as this is done in order to reduce costs and increase revenue. Amal shared her story with everybody at the event, explaining how she started her first business with an IT Training center in Kano but found out after two years that a majority of those trained were still out of jobs. As a result, she researched the business process outsourcing (BPO) industry and discovered that it provided about 2.2 million jobs for Indians at that time. According to Amal, Nigeria has the capacity to maximize the opportunities provided by the BPO industry with an abundant talent pool, good time-zone, excellent skillset and good English accent we possess over India. In her words; ‘’It took me eight years to start the company, and I started it four times and failed… we finally went live in June 2016 and today our company provides different services for companies in US, UK, and Japan’’. With over a thousand employees, Outsource Global provides telemarketing, legal service, customer service, software development services to its diverse clients in the world. Speaking at the event, the Executive Director, Business Development of the Bank, Stella Okotete urged the women and youths to embrace the facility provided to improve their lots noting that the Federal Government is determined to continuing the empowerment programmes.
Outsource Global partners with FG to Launch Annual Fellowship Programme
The Nigerian Government in collaboration with the United Nations Development Programme and other private sector partners is set to launch a 20,000 yearly graduate job fellowship to be called the Nigeria Jubilee Fellows Programme, NJFP. Vice-President Yemi Osinbajo on Wednesday, attended the official announcement of the Nigerian Jubilee Fellows Programme (NJFP) at the Transcorp Hilton, Abuja. Speaking at the event, the Vice-President said “We are resolute in our determination to make the needed difference and rebuild the confidence of our young people in the ability of their government to rise up to the occasion and guarantee a future that is better and more prosperous than the past”. The event was also attended by the United Nations Development Programme’s (UNDP) Resident Representative in Nigeria, Mo Yahya and other distinguished guests including the Ambassador of the European Union to Nigeria and ECOWAS Ketil Karlsen, the CEO Outsource Global, Amal Hassan, CEO SecureID Limited, Kofo Akinkugbe among others. Also, speaking at the event, Amal Hassan expressed that “this is an excellent initiative that will go a long way in solving unemployment in Nigeria, our biggest asset base is our talented pool of youths. This will provide them with the opportunity, the structure, and the system to deliver; and they will deliver.’’ The project tagged, ‘Nigerian Jubilee Fellows Programme (NJFP)’ is in collaboration with UNDP, EU and private sector partners such as Dangote, Visa Nigeria, BUA, Lafarge Africa, Microsoft, Outsource Global, among others. The programme seeks to connect young Nigerians directly with industry leaders to kick start their careers and help them gain valuable skills for a lifetime. The job training fellowship, is an initiative championed by the Federal Government of Nigeria, with the technical lead of the United Nations Development Programme (UNDP) to mitigate the development impact of rising unemployment and underemployment rates in Nigeria.
Toast to an Invincible People
It is a testament to the resilience of the Nigerian Spirit and an innate grace to defy all the odds, a young lady from Kano State, Amal Hassan established Outsource Global, which is the first International Contact Centre and Business Process Outsourcing (BPO) Company in Nigeria, employing more than 850 people. Today, she has made Nigeria a global outsourcing destination. Each time they tell you that Nigerian youths are all fraudsters, tell them about Amal Hassan. Originally published by ThisDay
DEFYING THE ODDS OF SUCCESS-AMAL HASSAN
Amal Hassan shared her story with Dr. Soliman in a new episode of the Professional’s Lounge on Youtube shows. Amal who participated in the interview is the CEO of Outsource Global, Africa’s largest BPO Company. The Professional’s Lounge is a YouTube Podcast that focuses on discussing with professionals, entrepreneurs and experts in different fields. Dr Soliman is a Physician/Scientist, certified Career Transition and Life Coach and a host on Youtube shows. He is Youtube channels features a variety of shows with over three thousand subscribers. The Host of the show really expressed his excitement about Amal’s story mentioning how she had to survive in the harsh business environment and also the challenges she faced as a mother and entrepreneur whose company failed four times. However, defying the overwhelming odds her company grew from a startup to becoming the largest BPO Company in Africa. In Amal words, “people have to believe in themselves…change your mindset from it can’t be done to it can be done…” She also mentioned the strong faith she had regarding changing the lives of numerous unemployed Nigerian graduates, changing lives one step at a time. She attributed the support she received from her husband and family as key factors that propelled her to keep pushing despite the setbacks she encountered. Amal also added that looking inwards and having faith in your business idea will lead to success. She shared insights about the business process outsourcing sector and how Outsource Global Company has to compete with successful BPO companies by providing top quality service according to international standards, cutting costs and achieving clients’ goals with the best employees from around the world. Outsource Global as business BPO Company has grown within four years of operation from providing telemarketing and customer services to legal, accounting, software development as a service, respectively. They have been able to impact the growth of their partners and clients by over 25%. Amal has successful built an Outsourcing company that can compete with other top companies in the world with various redundancies from more than three fibre-optics providing strong internet service, top-notch power system with high-quality inverters, generators and many more. According to industry statistics, the market size of the Business Process Outsourcing Service industry in the US is about $54.8bn in 2021. The global business process outsourcing market size was valued at USD232.32 billion in 2020 and is expected to register a compound annual growth rate (CAGR) of 8.5% from 2021 to 2028. This provides a unique opportunity for Africa, and specifically Outsource Global in achieving its goal to make Nigeria an outsourcing destination of the world. You can watch the show here.
Celebrating 50 Inspiring Nigerian Women
Amal Hassan, CEO/Founder Outsource Global was named one of 50 Inspiring Nigerian Women by BusinessDay Nigeria among other women such as the current Direct-General of the World Trade Organization, Ngonzi Okonjo Iweala. Kemi Ajimobi, Associate Editor Business Day Newspaper, put together this list as part of the celebration for the international women’s month in the Women’s Hub Magazine. She believes their stories would inspire women in every way. We congratulate Amal on this esteemed recognition. To see the full list: https://lnkd.in/eWC3HRW #Choosetochallenge
Leading Ladies Podcast with Marianne Rutz
Amal Hassan shared her experiences with Marianne Rutz on the first Interview session of the Leading Ladies series by The Operational Excellence Show Podcast. Marianne talked about the stereotype of Nigeria in the news and how it affected her perception. She also expressed her surprise about finding out about Contact Centres in Nigeria. She posted on her LinkedIn page; “…when I met Amal Hassan, Founder and CEO as #oursourceglobal I was intrigued, to say the least…Our conversation about her journey, her Why in business, her drive and her experience is amazing! Ok — I’m bias — I accept this — but I say it anyway!” Amal spoke extensively about the challenges she faced before establishing Outsource Global Technologies and one of her motivation is to change and impact lives. 🎧 Check out the full interview: ow.ly/kWTN50D7gCn# #contactcentre #customerexperience #leadingladies
El-Rufai inaugurates the Kaduna Investment agency, with Emir of Kano Muhammadu Sanusi II as Vice Chairman
The Governor of Kaduna State, Nasir El-Rufai has officially inaugurated the Board of Kaduna Investment Promotion Agency (KADIPA), on Thursday 4th of March 2021. The Governor has charged the agency to amplify its effort in making Kaduna State the topmost investment destination in Nigeria, by improving its Ease of Doing Business ranking. Speaking at the inauguration the Governor welcomed all the Board Members and sent out a special welcome to the Emir of Kano & former Governor of the Central Bank of Nigeria, Muhammadu Sanusi II to the board as Vice-Chairman, he thanked him for accepting to serve the people of Kaduna State. The Governor highlighted the importance of KADIPA, and how its success has increased investment in the state, helping since 2015 to attract over $2.1bn in actual and pledged investments. Governor El-Rufai also mentioned that Kaduna State will not only be competing with other states in Nigeria but will also compete against all emerging markets, so he urged the agency to put in maximum effort to drive business to Kaduna State. In 2018, the World Bank had rated Kaduna state as the best sub-national in its Ease of Doing Business ranking and in 2020, the Nigerian Investment Promotion Commission (NIPC) also ranked the state as the first in the quantum of foreign direct investment attracted within the first six months of the year. Also speaking, the former Governor of the Central Bank of Nigeria, promised to contribute his best to uplifting KADIPA. As a renowned economist, he has given assurance to give necessary input to the overall policy of Kaduna State. Amal Hassan the Founder and CEO of Outsource Global thanked the Governor and KADIPA for being selected as a key board member. She has promised to dedicate her time and effort towards achieving the goals set out by the Agency. Amal is big on changing the Nigerian Narrative, she believes Nigerian biggest asset is its people, so much so that Outsource Global has been able to create over 1000 jobs since its inception, serving the Africa, US, UK and Japan markets. As a Business Process Outsourcing Company (BPO) Outsource Global has capitalized on the skillset of the Nigerian people, with the country producing more than a million graduates yearly. Outsource Global has single-handedly put Nigeria on the Map as the next Premier Outsourcing destination.
ISO 9001: 2015 (Quality Management System) Certification
WOMEN IN BUSINESS: AMAL HASSAN
Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals in 2003. Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians especially women. Her passion to unlock Nigeria’s developmental potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. In 2013, she founded the Outsource Global, a contact centre business process outsourcing that now has offices in Abuja, Lagos, and Kaduna. Under her leadership, Outsource Global has emerged as the leading Nigerian contact centre provider, servicing the international market, turning the company into a truly global BPO giant, creating over 700 jobs and putting Nigeria on the global map for contact centre business process outsourcing. They have deep vertical expertise and unique understanding of the industry’s specific needs. They are known to put their clients at the heart of everything they do and deliver robust customer support solutions that span every segment of the customer value chain. As Africa’s leading global contact centre and business/knowledge process outsourcing provider, they are successfully making Africa and International KPO/BPO destination. They are the first IAOP compliant commercial call centre in West Africa, and the first Nigerian international call centre serving the UK and US markets. Hassan’s entrepreneurial prowess and business acumen continue to set her apart as a highly regarded business leader in Nigeria. Over the years, she has participated in local and international business missions and attended various professional and leadership courses, conferences and seminars both locally and abroad. Widely regarded as a role model for the girl-child and women especially in northern Nigeria, she has continued to mentor young leaders across her industry. She earned a Bachelor of Science degree in Business Administrations from Bayero University Kano, Nigeria and a Master degree in Business Administration from the same university. Amal is a partner in Bluetag, the holding company for Parkway Projects, HealthStation, Bluetag Technologies, Bluetag Synergy and Outsource Global. Amal is also an Alumna of Fortune-US Department of State Global Women Mentoring Programme, which links young female leaders to Fortune’s most powerful women. By Kemi Ajumobi Culled from https://businessday.ng/women-hub/article/women-in-business-amal-hassan/
Women in Business: Amal Hassan
Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals. In 2003, Amal set up the first organized ICT training institute in Kano that provides IT training to young Nigerians especially women. Her passion to unlock Nigeria’s developmental potentials through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. She founded Outsource Global in 2013. The contact center business process outsourcing now has offices in Abuja, Lagos, and Kaduna. Under her leadership, Outsource Global has emerged as the leading Nigerian contact center provider. It services the international market, turning the company into a truly global BPO giant. Thereby, creating over 700 jobs and putting Nigeria on the global map for contact center business process outsourcing. Read more
OUTSOURCE GLOBAL CEO /FOUNDER, AMAL HASSAN, JOINS PANEL AT THE VIRTUAL LUNCH OF THE NIGERIA COUNTRY PRIVATE SECTOR DIAGNOSTIC
Nigeria, Africa’s largest market, is rich in natural and human resources. Yet, the country faces challenges which have hindered it from leveraging opportunities to achieve sustained economic growth and shared prosperity for its people. Our CEO and Founder, Amal Hassan joined other panellists, Dr. Adesola Adeduntan, CEO, FirstBank Nigeria; Kola Masha, Founder/Managing Director, Babban Gona; and Obi Ozor, co- Founder/CEO, Kobo360 to discuss the theme ‘Looking beyond COVID-19: Opportunities on the Horizon, Leadership in Focus.’ at the virtual launch of the Nigeria Country Private Sector Diagnostic. The opening remark was made by the Honorable Minister of Finance, Budget and National Planning, Dr. Zainab Shamsuna Ahmed, and IFC’s VP for Economics and Private Sector Development, Hans Peter Lankes while the panel was moderated by Eme Essien Lore, Country Manager for the International Finance Corporation’s (IFC) Nigeria. The panellists addressed a series of questions about Nigeria’s private sector, including how their organizations responded to the COVID situation, challenges holding back Nigeria’s private sector, challenges deepened by the COVID-19 pandemic as well as leadership challenges during the pandemic. As competition becomes more intense in the global space, investors or partners tend to depend more on a country’s reputation than on its actual attributes in making business and investment decisions. Amal noted that Outsource Global has proven to her international clients and partners, she can deliver even during the global pandemic. “We launched financial operations, Artificial Intelligence (AI), among other processes which were not in place pre-COVID era and constantly exceeded our clients’ expectations. Amal said, Outsource Global success during COVID-19 pandemic has given her reassurances that Nigeria is the leading Outsourcing destination.” Responding to the question about leadership challenges she faced during the COVID-19 pandemic, Amal noted employees safety, implementing a remote work structure to keep serving her local and international clients, and building trust and efficiency were the challenges faced during the period. She also highlighted the need to increase Nigeria’s market share in the business and knowledge process outsourcing space. Eme Essien Lore, IFC Country Manager for Nigeria, said, “Nigeria’s private sector is among the largest in Africa and plays a critical role in providing goods, services, and quality jobs to the country’s growing population. Addressing the challenges holding back Nigeria’s private sector — challenges deepened by the COVID-19 pandemic — will be critical to the country’s goal of lifting 100 million Nigerians out of poverty by 2030. Through the CPSD, IFC, and the World Bank have identifiedpolicy actions and interventions that can help unlock investment and jobs.” Kelvin Njirai, Regional Director Southern Africa & Nigeria, IFC surmised by identifying four key points from the conversation with the Panelists, they include; Agility, collaboration, Learning and branding as pertinent factors in launching the Nigerian Country Private Sector Diagnostic. IFC and the World Bank have also published a COVID-19 Rapid Assessment alongside the Nigeria CPSD. The rapid assessment provides insights for stakeholders on accelerating Nigeria’s recovery from the impact of the pandemic.
Nigerian Outsource Powerhouse Partners with Qwasar, Launches Software Development Department at Silicon Valley Standards
Amal Hassan is the impressive and talented CEO at Outsource Global, an outsourcing company she founded in Nigeria specialising in customer service, legal service, back office support, IT support services, AI services, etc. Over the last four years, the company has grown to over 900 employees, serving clients in US, UK/ EU, Japan, and Africa. With high standards of professionalism, a strong belief in the Nigerian talent pool, and the confidence in delivering at international standards, Amal sought a training solution that would enable her to open a software development department within Outsource Global to serve the growing needs of her clients. A forward thinker and on-the-ball leader, Amal knows well that the force of her company is the talent she hires and maintains, thus talent was the problem she had to solve while maintaining her focus on Nigerian talent. (Amal with Kwame) Amal partnered with Qwasar Silicon Valley and launched a pilot 3-month training program for 10 young developers. She created a learn-to-earn program within Outsource Global, taking bootcamp graduates or local computer science graduates, and working with Qwasar Silicon Valley to train them in full stack development to Silicon Valley standards. Using innovative training methods, hands-on experience, and a science-backed system, Qwasar is a global leader in tech talent training and firmly believes that future tech talent won’t necessarily come out of the US. “The African tech ecosystem is growing and has enormous potential. We want to help thousands realise their potential, compete at an international level, and build the future tech applications and software not just for Africa, but for the world,” said Qwasar Silicon Valley co-founder Kwame Yamgnane. Amal, CEO of Outsource Global, said “Working with Qwasar, has allowed us to create a new service line for our company while creating additional employment for young talented developers in Nigeria. This has allowed us to make more impact in a region that is yearning to showcase its talent and its capabilities. We will continue to work with Qwasar to train and upskill more developers and outsource the service of more developers to the international market. Qwasar is simply a blessing to Outsource Global, Nigeria and Africa.” Because the program is true skills-based learning and develops 21st-century skills required for good software developers, all 10 program graduates were successfully hired at Outsource Global. Client contracts were already lined up for the new department before they had even finished the program: such was the demand and reputation of Outsource Global. “Qwasar is simply the best program for creating top-end developers that has ever existed,” said Abudahud, one of the trainees-turned-developers at Outsource Global. “I have been fortunate to be one of the developers trained by Qwasar. Qwasar teaches in-demand coding skills through a blended learning approach dedicated to readying students for a career as a software developer. Most of the graduates of the program landed jobs as intermediate and senior-level developers.” (The team solving exercises and debugging code together) Qwasar has succeeded in bridging the gap between academics and industry by training skilled developers instilled with globally accepted best practices and technical ability in software development. Qwasar is a global leader in tech talent training and firmly believes that future tech talent won’t necessarily come out of the US. “The African tech ecosystem is growing and has enormous potential. We want to help thousands realise their potential, compete at an international level, and build the future tech applications and software not just for Africa, but for the world,” said Qwasar Silicon Valley co-founder Kwame Yamgnane “We are honoured to work with Amal and the team at Outsource Global. It’s really powerful to offer young Nigerians accessible training to improve themselves to a high technical level with such practical experience in the tech world. Truly this is a life changer and a game changer for youth, a creative and effective means of recruiting and building a talent pipeline, and a way to increase Nigeria’s competitiveness in the global digital economy. Their team is undoubtedly one of the leading teams of outsourced developers in the country.” concluded Yamgnane. Despite the current economic climate and challenges globally, Amal has launched another cohort of trainees as she grows her department throughout the year. For information about outsourced software development projects at Outsource Global, please contact them directly by email. Written by Jennifer Robertson Jennifer is one of the co-founders of Qwasar and is on a mission to make a difference via engaging education.
Amal Hassan: Founder & CEO, Outsource Global – A Techpreneur’s Story of Failing Forward in Business
About the podcast Amal Hassan is the Founder and CEO of Outsource Global. A leading business process outsourcing company based in Nigeria and serving countries in Africa, the United States, UK and Japan. Her passion to unlock Nigeria’s development potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. This article was originally published by Amazon.
African Business Stories
Amal Hassan: Founder & CEO, Outsource Global – A Techpreneur’s Story of Failing Forward in Business Amal Hassan is the Founder and CEO of Outsource Global. A leading business process outsourcing company based in Nigeria and serving countries in Africa, the United States, UK and Japan. Her passion to unlock Nigeria’s development potential through technology-driven innovation and value addition led her to build, capitalize and restructure a series of technology-related businesses that succeed in developing talents and creating employment for young Nigerians. Originally published by Buzzsprout.
Our Mentorship Session With Amal Hassan
Who is Amal Hassan? Amal Hassan is a visionary tech entrepreneur and CEO of Outsource Global. Her primary goal is to make Nigeria the leading Business Process Outsourcing destination in the world. She started Outsource Global in 2016, which has since risen fast to become a global giant in the BPO Industry, achieving its 5-year plan within one year of commencing operations and with no sign of slowing down anytime soon. Originally published by The UNshack.
FG sets committee to support tech start-ups with affordable internet access amid lockdown
Federal Government has set up a committee to select some tech start-ups. Those that could partake in essential services during lockdown across major cities in the country. As disclosed by the Chairman of the committee, Tomi Davies, President of the African Business Angels Network (ABAN). In an exclusive interview, Davies explained that the government is planning to intervene in the operation of tech startups struggling amidst Coronavirus outbreak… Originally published by Nairametrics
COVID-19: NITDA sets up committee on sustaining IT dividends
The National Information Technology Development Agency (NITDA) had set up a 10-member advisory committee to curtail the impact of COVID-19 pandemic on the Information Technology (IT) ecosystem. Also considering its impact on the economy. Mr. Kashifu Inuwa, Director General of NITDA, disclosed this in a statement by Mrs. Hadiza Umar, Head, Corporate Affairs and External Relations on Wednesday in Abuja. Originally published by VANGUARD
OUTSOURCE GLOBAL CEO AND FOUNDER SET TO ATTEND VC-BOOTCAMP, SILICON VALLEY
Outsource Global CEO/Founder, Amal Hassan is set to attend the 2020 VC-Bootcamp scheduled to hold next week at the Silicon Valley. Themed “Bridging African and American Innovation Ecosystems,” Amal Hassan will focus on how Outsource Global helps organizations achieve efficient and lean growth whilst reducing operational cost and time. This year’s boot camp will be attended by Stanford LEAD participants and alumni, along with the brightest minds from promising tech start-ups. It also boasts of a well-planned program featuring a pitch competition with Outsource CEO/Founder, Amal Hassan, as one of the judges and a perfect environment for networking opportunities. Passionate about unlocking Nigeria’s developmental potentials through technology-driven innovation and value addition, Amal has built, capitalized and restructured a series of technology-related businesses that have succeeded in developing talents and creating employment for young Nigerians. About VC Bootcamp The VC-BootCamp helps leaders and executives turn good ideas into great businesses. This LEADers-centric event is hosted at Stanford GSB every year in March. What Will Happen During The VC Boot Camp? Meet and greet with influential executive LEADers. Understand Africa’s various innovation ecosystems. How governments and investors can build bridges between American and African ecosystems. What are the favourable African Markets? The impact of AI and FinTech on Africa innovation. Customer acquisition in Africa: how to? The role of large African corporations in attracting foreign investment on the continent. Find Amal Hassan: Twitter: @Amal_Outsource LinkedIn: Amal Hassan Outsource Global: www.outsourceglobal.com
HUMANS OF OUTSOURCE GLOBAL
What Happened When The Team Came Together at Sunshine Park There is something truly magical about having fun challenges and some bonding activities with team members outside of the office. At Outsource Global, aside from embracing the individual factors that make every employee unique, we believe team bonding activities create a more inclusive environment. “The strength of the team is each member. The strength of each member is the team.” — Phil Jackson From teams formulating and chanting their war cry to synergy talk, Human scavenger hunt, landmines, spaghetti and marshmallow tower, the visit to Sunshine Park seemed a fitting day to have fun as a team. Here is the day in photos from the thrills and activities at the Leadership culture-building event: What’s next? We remain committed to building a collaborative work environment to help our employees thrive, learn and grow through targeted learning and development programs.
Breaking Boundaries With Outsource Global – Amal Hassan
Amal Hassan possesses a unique entrepreneurial prowess and business acumen. This continues to set her apart as a highly regarded emerging business leader in Nigeria. Over the years, she has participated in local and international business missions. Amal has attended various professional and leadership courses, conferences and seminars both locally and abroad. She is also an Alumna of Fortune-US Department of State Global Women’s Mentoring Programme which links young female leaders to Fortune‘s most powerful women. Originally published by Konnect Africa