In today’s competitive world, successful businesses are often resourceful ones that apply innovative processes to significantly lower overhead costs without sacrificing quality and productivity levels. In fact, utmost importance is given to profitability at every level, and if any necessary business processes are non-core, then the alternative would be to outsource those functions for better productivity. Today, Business Process Outsourcing (BPO) is considered not only a simple cost-cutting mechanism but also a strategic initiative used to improve the quality of business processes while managing the bottom lines of a company.
Outsourcing describes an arrangement whereby a company provides services for another company. This concept is not new, but it has evolved in recent times. The perception about outsourcing has gone beyond engaging a particular company for a specific operation (e.g. hiring security firms for superior security services and advice) to delegating or subcontracting non-core business processes to third-party agencies. If a business is then able to focus exclusively on its core business activities, costs will be reduced, overall efficiency improved and quality service rendered to its clients.
The BPO industry is developing rapidly, indicating the increasing demands of organisations who must balance cost, productivity, and performance. It is, therefore, becoming inevitable for businesses to outsource some of its important services to not only achieve its business outcomes quickly but also to increase profitability per business process. BPO services that can be offloaded to be performed and managed by other agencies include market research, software development, accounting, human resource management, estate management, specialist support, etc.
With an established local and global footprint in Nigeria, United Kingdom (UK), United States of America (USA) and Japan, Outsource Global is strategically positioned to cater to the needs of companies both in the developed and growing economies. The company offers BPO services such as data mining and training, image tagging, software development, remote sales development, market research, and back office outsourcing. Outsource Global currently serves clients in social advocacy, social networking, engineering and information technology, banks and public sector organizations.
