Nigeria is quickly emerging as an ideal location for the delivery of business processes. It provides customer experience and contact center outsourced services to the global and domestic markets. The country is noted for being Africa’s largest economy. It has a heavy reliance on natural resources, especially the export of oil. Therefore, there is a need to diversify the economy and capitalize on opportunities in the business process outsourcing (BPO) and customer experience (CX) industry.
The size of the BPO/CX businesses is relatively small, most of which employ 51 to 100 call/contact center agents. This indicates the developing stages of Nigeria’s outsourcing and offshoring market. However, there are larger service providers with 800 to 1000 frontline, specialist, and back-office agents. Companies such as Outsource Global, which is, servicing markets such as Japan, the United States and the United Kingdom.
